is call center job, a dead-end career?

Answer 1

hi, great question and one I am wondering the same about. I start on Monday with a call center myself. But like one responder had said, there is a difference between a Tech Support position, and one that is based on cold calling, marketing or sales.

Inspite of hearing how there is a huge turn over rate, and the desperation for new employees of these companies. Hearing how 'bitching, complaining and obnoxious and rude comments" are the bulk of whats said to the Rep, trying to help a person with a tech problem. I am hoping its just a few or small percent of the total callers, and the exception and not the rule.

I have tried to google the company online, using search terms like, "co. name sucks", and wages, etc. Just to see what others on the web had to say, and or complain about. Thats what lead me to your ? about call center jobs, I googled that combined with "dead end".

But same say yes, it is or can be a dead end job, or else it can be a stepping stone to better jobs or careers. Part of the yea or nay is, if the call center or company offers training. And of course use your time there to compliment it or add to it. Just realize most jobs are just good for a paycheck, service industry driven jobs never do offer much in the long run. Short term is the paychecks, long term is what you do with your time, in planning for your next career move.

Honestly, being a cop, fireman or almost anything can be dead end, without a long term career goal. So good luck with your new job, and I hope to do well with mine. And sometimes you just never know where the winds of fate and fortune will guide and take us.

Sincerely,

don j

Answer 2

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Answer 3

Depends on the call center. I worked software support for 11 years it was fun and interesting some started with nearly no tech experience and went on to start IT businesses and all of us learned several operating systems.
Telemarketing isn't any thing like a tech support call center.

Answer 4

Not necessarily, but it really depends on who you work for. If you work for a small company, or do telemarketing only, then generally, yes, there's very little room for growth. If, however, you work for a Fortune 500 company (or a large one at that), you have more of an opportunity to do other things within the company. But it really depends on the company and what the call center is for (customer service is different than cold call sales, etc).

I hope that helps.

Answer 5

Usually... it is high burn-out. If you take a job like that, be sure that you are getting something out of it - most likely, educating you or giving you experience in an industry that you are interested in. You should plan to use the job as a stepping stone for something better in the future (have a specific goal) and set a time boundary (1-2 years) to take your experience and move on. Good luck!

Answer 6

Dead End Careers

Answer 7

I have never done it, but it has the most turnover rate out of any other job that you can get..It seems fishy to me, but it doesn't hurt to try..I think a lot of people hate it because of the 8 hours of sitting and answering the phones thing..!!

Answer 8

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Answer 9

So why do no longer you tell her your employment dilemma and ask if she will help you get into nursing? you will understand very quickly if she is drawn to you. you may ask her to circulate someplace specific, too.

Answer 10

Pretty much. But it is preferable to starving.