What is the best way to handle super nasty customer?

Question

Often I have to deal with very nasty customer, and often I have to throw them away. I understand that is not the profesional way .

Answer 1

spit in their face

Answer 2

Reserve the right to refuse business to anyone you think who will only disrupt your business.
I work in retail and we get a lot of nasty customers all the time. But we just let them rant till they get tired, after all we're not the one losing face when they get nasty & noisy. Everyone is staring at them and feels sorry for the sales clerk attending to nasty customer.

Answer 3

When I had or have nasty customers I usally agree with them let them feel that they are winning, take care of their needs as quickly and professionally as I can, and get them on their way.

Secondly if this persists write it down time and date it turn it in to your manager so he / she is fully aware of the situation.

Last but not least befriend the customer. You never really know why that person is so misrable. After all they could be dealing with crazy kids, wack out boss, arguments with friends or faimly ....ya never know so just be sweet as honey. After all you might actually gain more as person and out of you job. Many good thoughts your way and lots of luck.

Blessings,
Lady Cedar

Answer 4

Working as a cashier at a theme park I've had my very fair share of nasty customers. The main thing you do is keep calm, speak politely and show nos sign that their getting to you. Try to explain why something is the way it is. If its really a problem, tell them they can speak to your supervisor. Never be afraid to go to a supervisor sometimes in order to just resolve the situation they may authorize you to do something normally you wouldn't.

Answer 5

Smile. Listen to what they are saying. If you can resolve their complaints or help with their problem, give them that assurance as soon as you can, then get further information or whatever else you need to take care of the situation. That prevents them from getting even more agitated. If you can't do anything about their situation, apologize, tell them you understand their frustration, but it's beyond your power to do anything about it, suggest another source they could address their complaint to, or suggest they speak to your supervisor. If they persist in being unreasonable and especially if they are vulgar or show signs of physical aggression, do not raise your voice, do not argue further but simply repeat your former statements about not being able to help, then if it looks like it is going nowhere, warn them to leave the area or you are going to alert the authorities, and do so if they refuse to take heed.

Answer 6

You nod your head and agree with everything that they're complaining about. Be very nice and understanding and professional. Then spit in their coffee. Ok j/k about that last part.....(sort of).

Seriously though, you have to be nauseatingly nice to those types of people and never lose your cool. People like that have problems, because normal people would be able to vent their discontent or frustration without having to resort to acting like a primitive caveman. If you lose your cool in return, they will only escalate and then you'll really have a hard time getting them out of your face.

Answer 7

Get someone else to do it. ("Let me get our special customer representative.") I worked in a big, big hardware store for 9 years and people kept telling me that it was only 2% that were problems. But about once a year I would get blindsided and have someone yelling at me. The bext I could do was to get someone else, because otherwise I yelled back - having my pride

Answer 8

you have to throw them away? what does that mean?

If you are rude, you are only giving them reason to be rude to you. These customers provide an income for you, you should be patient and calm, listen to their concerns and tell them that you are trying to help them. If you cannot help them, tell them, do not make excuses.

Answer 9

just dont get emotional about it in the first place. that is how its bugging you so much. I dont care to be around rude people, but just be basic and to the point with them and dont let them chew off your ear. say that you have other things to do and that you have resolved or are working on the issue.

Answer 10

you have to continue to be the nice, sweet employee because otherwise, they will get even more nasty. just be patient and remember, you won't have to deal with them forever!!

Answer 11

By being as sweet as pie --- it's the ONLY way to deal with jerks like that.