Good interpersonal skills are essential for everybody working in the hospitality industry. You must be able to communicate effectively with colleagues and customers, to identify needs and to maintain a positive and co-operative manner at all times.
Good customer relations are about satisfying your customers through the efforts you make. However, occasionally your customers will be dissatisfied and complain.
“The customer is always right” is a statement often heard. What do you think?
2007-10-27 22:47:28 · 17 answers · asked by Anonymous in Business & Finance ➔ Other - Business & Finance
It's a statement that doesn't really mean what it says. Of course the customer isn't always right. Example: sometimes the customer is shoplifting. Is he still right? No. What the statement means is you should try to avoid arguing with your customers. When they have a complaint you should listen and try to be sympathetic and helpful, not argue. Of course in the real world this doesn't always work, but it's worth making an extra effort, because customer service in many places is awful and if you have really good customer service you're going to stand out.
2007-10-27 22:56:25 · answer #1 · answered by R.H. 3 · 3⤊ 0⤋
I think from the Business Owners point of view the customer has to be right because they are the life blood of the business. But in a Practical Real World sense they often are not. Some customers just do things to agitate workers, humiliate them and some are just plain jerks trying to throw their weight around. Other times they are in fact mistreated by the workers. It's a tough call for any store manager to know the truth, so the best thing to go with is patterns - if the same problem continues over and over again something is wrong. I worked retail for over 15 years. I think everyone should spend some time working with the public to know what is like to serve the public. To learn to have respect for someone trying to do an honest days work.
2007-10-27 23:10:44 · answer #2 · answered by allen l 3 · 6⤊ 0⤋
I think that the concept of "the customer is always right" is a very wise rule to follow. It's just plain good business. To be truly successful, a business must have a good reputation, and since people are quick to gossip about poor customer service or bad quality goods, a business can go under if it isn't in tune to its customers needs.
Generally speaking, if a company or business offers quality goods or service, they will receive very few complaints. However, when and if something goes wrong and the occasional customer is dissatisfied, it's always smart business to do whatever it takes to make the customer happy - even if it means giving something to the customer for free. The cost of satisfying the occasional unhappy customer is very, very low compared to the damage a bad reputation can do to a business.
2007-10-27 23:21:26 · answer #3 · answered by Anonymous · 0⤊ 2⤋
Customers aren't always right. We know this fact, especially when we are the frontliners of the business. Indeed, alot of customers are pulling off our string of patience. Some intentionally play around and disgust.
However, as part of a good customer service, we should disregard our personal emotionals and let customers feel like kings and queens. Hard as it looks, we need to pamper them because they are the ones giving us income. NO Customer, NO SALES!
2007-10-27 23:04:11 · answer #4 · answered by Anonymous · 1⤊ 0⤋
There are two primary rules that must be followed by any business.
1. The customer is always right.
2. If the customer is wrong, go back to rule 1.
2007-10-28 00:20:34 · answer #5 · answered by Anonymous · 0⤊ 2⤋
I think it stinks but it is true.
One sour comment can spoil future customers but these days.............i don't know if that is true.
I know i hate one store and will not shop in there but i don't think it will stop anyone else from going in there just because i don't like that store.
Maybe years and years ago it mattered i believe and now i think it would matter for the stores who attrack rich customers.
I think, 'make a customer happy' is more in the direction of a customer is always right .
2007-10-27 22:59:43 · answer #6 · answered by OXOX_4_U_Dhurba_n_Nepal 2 · 0⤊ 2⤋
Honestly? I think it sucks, but it's the one thing we all tell each other when we're whinging about a customer who is absolutely insane and unreasonable.
However, what that means is, realistically, that you have to treat the customer with respect and dignity, even when they're being ridiculously inane.
2007-10-27 22:50:33 · answer #7 · answered by LJG 6 · 2⤊ 0⤋
Well to be perfectly honest the customer is there and giving you their money. You work for them during this time therefore they can complain if they like. I would say though that this expression is true for good companies because if the customer wasn't right they wouldn't go back to the restraunt if they were being challenged by staff.
2007-10-27 23:04:05 · answer #8 · answered by Anonymous · 0⤊ 3⤋
I agree with the statement. Without the customer(s), you would have no business so, you do your best to satisfy the customer.
2007-10-27 22:52:52 · answer #9 · answered by rustybones 6 · 0⤊ 3⤋
If that were true, then I'd be looking for another job, this time not in the consulting business.
2007-10-27 23:00:00 · answer #10 · answered by Anonymous · 0⤊ 0⤋