2007-10-27 05:37:54 · 2 answers · asked by bethers1024 1 in Computers & Internet ➔ Hardware ➔ Add-ons
maybe it needs the driver installed ...
2007-10-27 05:40:23 · answer #1 · answered by Anonymous · 0⤊ 0⤋
My daughter had a simular problem after she purchased her Logitech camera, and I had her go to the Logitech website, access the Support Area, and run the Logitech Troubleshooter. She resolved her issue using this tool, for her it was a lack of the most current Active X installation. Newer cameras are requiring the use of the most current version of Active X. While this fixed her problem, and may indeed fix your as well, each installation is different and so may require a different solution. Here is the link to the Support page Help area which can assist users in proper use and access of the Logitech Help areas:
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/help_general.php?p_sid=BB9gHePi&p_accessibility=0&p_redirect=&p_sp=cF9zcmNoPSZwX3NvcnRfYnk9JnBfZ3JpZHNvcnQ9JnBfcm93X2NudD0xNDI2LDE0MjYmcF9wcm9kcz0mcF9jYXRzPSZwX3B2PSZwX2N2PSZwX3NlYXJjaF90eXBlPWFuc3dlcnMuc2VhcmNoX25sJnBfcGFnZT0x
Now, here is a link to the Logitech Troubeshooter area:
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/entry.php?c=US&l=EN
To get started with the Troubleshooter, simply type in your web-cam model and then follow each onsceen instruction, or advice.
If you are unable to get your issue resolved with this tool, you can attempt to find answers via the Knowlege Base articles, by following the instructions in the first link. Just read that page and it will explain how to access and use this information. If you are still unable to resolve your issue it is time to email technical support or to phone them directly. The phone number should be on your paperwork or in your user guide. Here is a link to the email technical support page for easy and simple access:
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/ask.php?p_sid=BB9gHePi&p_accessibility=0&p_redirect=&p_sp=cF9zcmNoPSZwX3NvcnRfYnk9JnBfZ3JpZHNvcnQ9JnBfcm93X2NudD0xNDI2LDE0MjYmcF9wcm9kcz0mcF9jYXRzPSZwX3B2PSZwX2N2PSZwX3NlYXJjaF90eXBlPWFuc3dlcnMuc2VhcmNoX25sJnBfcGFnZT0x
Good luck and I hope you get your web-cam up and running soon, have a nice weekend.
2007-10-27 06:05:20 · answer #2 · answered by Serenity 7 · 0⤊ 0⤋