row with the manageress,who was remarkably abusive!anyway i had the resit with me,but she said she would only offer a credit note.she said if it was faulty only then could i have my money back.so i said if i go home "accidently"damage it,id get the money back?she fliped out and tryed to stop me leaving the shop and tryed giving credit note!so what i want to know is where do i stand if i rip the quilt and take it back on monday?
2007-10-27 02:56:35 · 9 answers · asked by karen. 4 in Social Science ➔ Economics
if there is a sign up on display in the shop stating that they do not offer refunds only credits notes on items returned unless faulty, then there isn't anything you can do. if however they don't have this notice up they HAVE to refund your money, point this out calmly, if she gets aggravated again tell her you are calling the police, do not leave the shop, remain calm, and do call the police on the 999 number and tell them in detail about her verbally assaulting you and holding your money which is against the law, tell them your are not leaving until they sort it out. ensure they come out immediately
if you damage the item and take it back to the shop on Monday because you've already said that to the manager she can refuse point blank to refund you as she has every right to think that you knowingly damaged the item.
has this shop got another branch locally that you could take it back to?
is there any other item that you could swap it for in the shop to the same value?
contact consumer advice as they will have the most up to date information regarding this situation.
make a complaint to the head office about the managers attitude, and check if there is a sign up, if not you have them over a barrel.
2007-10-27 03:15:07 · answer #1 · answered by Anonymous · 1⤊ 3⤋
Shops are not obliged to take back goods if they are not faulty and fit for the purpose. Some shops do 'money back and no questions asked' if you have the receipt and within the time limit stated. So the shop manageress was quite right in standing her ground. The fact that you contemplated tricking the shop by damaging the goods is in itself reprehensible, and she was right to end the transaction there and then by issuing a credit note. If the lab can show that the quilt was damaged after it left the shop (and believe me there are ways to find out), you could be taken to court for fraud. It's not worth it. Take the credit note.
2007-10-27 03:14:35 · answer #2 · answered by Anonymous · 3⤊ 0⤋
You have no legal standing. If the quilt was faulty, you'd have known about it (and made that claim) when you attempted to return it. So if it has damage on Monday, they'll know you did it.
Stores have no obligation to accept merchandise returned for no reason beyond changing your mind, and it's a common practice to offer store credit rather than the buyer's money back.
So if I were you, I'd go in Monday and exchange the quilt you've changed your mind about for store credit, find one you like better, and consider this a lesson about impulse buying.
2007-10-27 03:08:07 · answer #3 · answered by Anonymous · 2⤊ 1⤋
Take the credit note, and sell it via classified ads or ebay or whatever.
Or just sell the quilt. Hopefully before you rend it. :)
Especially where stores are selling one of a kind stuff, they consider sales final. Bigger shops have policies for returns with their distrinbutors, but the quilt shop probably bought the quilt outright, and has to make its financial plans based on sales that happen now, not hoping you don't bring it back in 90 days or whenever.
that is why they are happy to exchange - they can rely on having the money and you can rely on having something you want.
2007-10-27 08:51:53 · answer #4 · answered by Barry C 6 · 0⤊ 0⤋
Legally speaking, you were lucky that they would go so far as to offer you a "store credit". Basically, you bought it, you got it, they have no further interest in it or you. Many of the larger chains do allow "change of mind refunds", but its up to them.
If you rip the quilt and take it back on Monday then all you will have is a ripped quilt which you hate as opposed to an unripped quilt which you hate.
2007-10-27 03:10:56 · answer #5 · answered by oldbill31 1 · 4⤊ 0⤋
You haven't got a leg to stand on. She isn't legally obliged to refund your money, even though you have the receipt. If you rip it then take it back, they will know, and anyway you've put it all over the internet now as well. Take the credit note and get something you like better. And it's always wise to check before you hand over the money what their refund policy is.
2007-10-27 04:50:54 · answer #6 · answered by Xai 5 · 1⤊ 0⤋
It's hard to imagine a store having such a policy when you have the receipt. Check to see if they have that policy clearly posted in the store or printed on the sales receipt. If it's a chain store, try contacting the home office. If it's a privately owned store, ask to speak to the owner.
By the mere fact you're asking for advice,I'm not so sure your conscience would let you tear the quilt and return it for a monetary refund.
Good luck to you.
2007-10-27 03:13:05 · answer #7 · answered by Patricia S 6 · 1⤊ 2⤋
nowhere- if there was nothing wqrong with the quilt you have no legal redress ; it's just tough. Also if you have told her that you might damage it yourself then you could get done for obtaining pecuniary advatage by deceit.
2007-10-27 08:26:07 · answer #8 · answered by D B 6 · 0⤊ 0⤋
The assistant was right.
2007-10-27 02:59:48 · answer #9 · answered by Anonymous · 4⤊ 2⤋