2007-10-26 20:41:43 · 16 answers · asked by elky85 1 in Society & Culture ➔ Etiquette
Pay attention to the customer. Don't look like there's something else on your mind.
Be polite and helpful. Never let on that you might be under stress. This is not the customer's concern.
Say "thank you".
2007-10-26 20:45:11 · answer #1 · answered by Richard B 7 · 0⤊ 0⤋
Good customer service is to me would be , being avaliable, being honest, if it is the companys fault admit it and sort it out.
Explaining well the reasons for problems. It is a difficult job to do as you are in the front line for complaints. The worst customer services is when they lie to you and say they will do something and dont, I am sure some just put the phone down and laugh at you. How many times do people ring back to be told there is no record of any call they have made. Not good for the company . I will always reuse a company even if they get something wrong so long as I think they have made the effort to put it right.
2007-10-26 20:51:21 · answer #2 · answered by pollywallydoodle 3 · 1⤊ 0⤋
Good "Customer Service" .... Is when the GOAL is to make
CERTAIN that the "customers" needs and concerns are
addressed.
Therefore ... if you are the Customer Service Rep ... then YOU
go "over and beyond" to solve the customer's problem. And if you can not .... Then you find (or get) someone (Your boss or supervisor) that CAN solve that problem.
You NEVER leave the customer with "I'm sorry you CAN'T be helped!"
And finally ... Polite, Competent Service is MANDATORY!
2007-10-26 21:13:10 · answer #3 · answered by kjh 3 · 1⤊ 0⤋
Anticipating someone's need and filling the need before being asked by the customer.
Never saying "no" or "that you are not able to do or undo something" ---- basically, always looking for a solution if there is a case where the customer is unhappy.
Making sure the customer leaves your presence happy. And I mean emotionally happy. And don't waste their time.
2007-10-27 02:51:10 · answer #4 · answered by Mamacita 3 · 0⤊ 0⤋
if it is in person, greet the customer, and ask if they need any help, and if they dont at that point let them know you will be here if they do. if the person already has a complaint, then make sure you are smiling and ready to turn the situation around into a positive, you should never raise your voice, even if inside you you are damning the person, its hard but just maybe that person will leave feeling better and therefore will come back to do business, if not strive to do better with the next customer.
2007-10-27 00:54:54 · answer #5 · answered by walmartshopper 2 · 0⤊ 0⤋
Trying to help the customer with the problem they have as effectively and efficiently as possible without making them feel stupid or a nuisance. or just going that extra mile and putting oneself out a little to help someone even if its been a long day and you want to get home. If its face to face SMILE before you speak to or address the customer it makes it easier for everyone!
2007-10-26 20:48:49 · answer #6 · answered by Anonymous · 2⤊ 0⤋
1. .Be polite, on time and find out who is in charge of that dept. & take them to lunch. Then I always (twice a year )go to wholesale florist buy roses(that is how long stem roses are sold, babies' breath, leather leaf fern and 25 cheap vases You make 25 secretarys on your side and they will hold competion away from the boss.( So you are keping your customer happy if you are in outside sales.)
If competition gets to boss or secretary work the other one because they don't want to lose personal contact with you.
2007-10-26 20:56:58 · answer #7 · answered by Banderagal 2 · 0⤊ 0⤋
- offer the good manner while giving the service both verbal and gesture
- try the best to offer for what the customer needs
- friendly with the appropriate character
2007-10-26 20:53:29 · answer #8 · answered by RoSie 4 · 1⤊ 0⤋
try to do whatever it takes to make the customer happy. There are times when nothing you do will work but at least you tried
2007-10-26 21:56:30 · answer #9 · answered by wbutterflies 2 · 0⤊ 0⤋
Listening to the Customer and trying reasonably to accomodate them.
2007-10-26 20:45:30 · answer #10 · answered by Tonya R 3 · 0⤊ 0⤋