my phone line is dead but internet working fine, am with telwest,?

Question

av got 2 phones in my house up and down stairs but none off them are working line just went dead ,sometimes it rings but when i pick up it goes dead again

Answer 1

check "ALL" your DSL filters!

Answer 2

Apparently you have DSL from the phone company and one voice line. The voice appears to be dead but the DSL is live.

You need to do some further detective work to see if the problem is in your house wiring or from the telco.

Since both hand sets appear to work and fail at the same time we can assume the phone hand sets work properly. Take one phone hand set with its cord and dsl filter to the outside of your house to the phone demarc. Open the customer side of the demarc (often you need a screw driver to open). Disconnect the feed line and plug in the hand set into the socket (see your telco web site for nice pictures of this).

If you do not get a dial tone or if you cannot call out and receive in voice calls, contact the telco as they have a problem.

If you get a dial tone and can call out and receive calls in the telco feed is OK and the problem is in your wiring. You may have faulty DSL filters, faulty DSL filter installation or faulty wiring. You need to check these out.

Answer 3

your phone will ring but the line is dead?
sounds like a short, but even more specific, a short within one of your telephones...

bring a corded phone to the NID outside your home and see if the trouble is still there..

DSL can work even if there is a short or open (break) on one side of your pair... but voice can not..

Answer 4

There are 2 achievable materials for this hardship. (a million) The BT run interior the needed workplace from the main significant Distribution physique (MDF) to the splitter would not connect with the telephone change. (2) The splitter on your place is defective. attempt disconnecting the DSL modem and connect a telephone as we talk into the BT grasp socket on your place. it might desire to be a concern with the surge arrester or ring capacitor on your grasp socket -- lower back attempt to connect a telephone as we talk on the copper pair to isolate the grasp socket. Diagram shown interior the link under ...