There are two customers(customer A & customer B). Customer A is in the process of paying for her item. Customer B hollers from back of the store toward the cashier asking how much a drink a soda is. Cashier hollers back the price. Then customer B comes up to customer A who still is in process of paying for her item and asks if customer A can help him with some chump change because customer B is a little short of money.
In this case, should the cashier intervene somehow or should cashier let the two customers deal by themselves?
2007-10-21 04:46:47 · 13 answers · asked by mane 1 in Society & Culture ➔ Etiquette
Unless the person asking for money is rude or obnoxious or is trying to intimidate the first customer, let the first customer make the choice. If the is a "take a penny or leave a penny" cup on your counter, you could jump in (if the is enough in it) and offer to let them use that to pay.
2007-10-21 04:56:04 · answer #1 · answered by labadala l 5 · 2⤊ 0⤋
The cashier should let customer A handle the situation--unless customer B is being agressive or pushy or customer A seems to need help handling the situation. Then the cashier should ask customer B to leave. Asking them to leave is justified, as panhandling is never allowed on the premises of convenience stores.
2007-10-21 11:53:52 · answer #2 · answered by lfh1213 7 · 4⤊ 0⤋
I would say that B is within his rights to ASK customer A, ONCE. Customer A is capable of telling B that he/she can not contribute to B's drink fund. If customer A seems extremely uncomfortable or if customer B persists in bothering A, then I would hope the cashier would indicate to customer B to please not harass the other customers. Of course, B would probably be belligerent in this case, as people who are rude like that typically do not understand other people's boundaries.
2007-10-21 11:57:49 · answer #3 · answered by bethspobox 2 · 1⤊ 0⤋
The cashier should let the customers work it out unless they start bothering other customers...in that case the best way to deal with it is for the cashier to call on his/her supervisor to help with the situation so that it doesn't get worse.
2007-10-21 11:55:52 · answer #4 · answered by summer_rayne 3 · 2⤊ 0⤋
Been there Done that leave it alone because you may or may not stand a chance of getting those two to go in at you the same time. I think(I used to deal with same situations like this all the time when I worked in a store)that these 2 people knew each other and though they would not say directly they were "feeling"you out. They wanted to see if they could get a reaction from you. They may also have been trying to impress others(this would hold true if more than one person was there)especially any females by making you feel demeaned in a passive way. Remember all that you are required to do is serve them(as long as nothing illegal or dangerous is done to you or your fellow workers)and to say thank you. I learned after 6 years of working in stores that its best to stay on the "up and up"even with the regulars that you know(don't get to personal but be polite) If you are ever threaten then you should let the manager know if one is with you or let the one(s) who are threatening know that its an offense(punishable with up to 20 years in prision)to threaten any service worker(directly or indirectly) For the main part clock in when you are supposed to(not before or after nless asked by manager)keep your consverations short and sweet,don't stay longer than your shift unless asked by a manager.Also keep your personal life just that personal. A long anwser but I hoped I have helped some. Also if it gets too bad let the manager know and have some way to contact her/him
2007-10-21 12:04:09 · answer #5 · answered by Anonymous · 1⤊ 1⤋
The cashier's job is to let the two customer's work it out. Otherwise, he/she is inevitiably going to make one customer unhappy. If he/she does that, then the customer service suffers. Cashier has no idea if you two are together, friends or strangers and it's none of her business.
Put yourself in her shoes. What if A and B are friends and he/she tries to intervene. he/she makes them both angry and looks like he/she is meddling. Not good.
2007-10-21 12:04:21 · answer #6 · answered by Anonymous · 2⤊ 0⤋
The cashier has no business intervening when two adults are working something out. The cashier was not asked for their opinion and nothing illegal was taking place.
2007-10-21 11:55:11 · answer #7 · answered by Lori E 4 · 2⤊ 0⤋
the cashier should let the customers handle it. unless it looks like something dangerous is going to happen, the cashier should just stand by.
2007-10-21 11:55:47 · answer #8 · answered by bookgrl 4 · 2⤊ 0⤋
I agree with Barb. Convience stores are dangerous places and the corporations enforce their employees not to react for safety reasons. Sometimes these situations can end up putting the cashier in danger.
2007-10-21 11:57:11 · answer #9 · answered by Anonymous · 0⤊ 1⤋
A and B are having a conversation and cashier should let them sort it out. Intervention (calling police) may be required if B gets threatening.
Clerk is not the police and gets paid precious little to be him/herself in danger.
2007-10-21 11:54:45 · answer #10 · answered by Pacifica 6 · 4⤊ 0⤋