Does anyone work in a Credit Card Department?

Question

My daughter and her soon to be husband applied for a credit card.
They were approved for 6000..they used for about a month all of a sudden while making a purchase card stated declined.
They needed more info....
They sent certified signature, many other things kept waiting and they called company and told them they were tearing up card.

Ordered another card..approved for same amount....used card...today went to make purchase stated it was declined..and was asking question what kind of car was your second one?
Its almost like a repeat.
Can someone tell me why this is?
What can you do to straighten something like this out?
Has anyone else ever had this to happen?

Thanks for all the answers so for..
Yes this was two different card companies... completely different.

Answer 1

I know you didn't ask this but
PLEASE tell your daughter NOT to share credit with her SOON to be husband until he IS her husband.
ANYTHING could and can happen
and more likely than not
SHE (and you) will be stuck with this bill.
My experience has been that ONE person applies and then adds the other
(so it could very well be that this guy used your daughter's credit to obtain an card with his name on it).
Since they are NOT married , if she is the primary, she will be stuck paying this bill

Answer 2

Were these two different credit card accounts or the same company?

It sounds like her card got tagged as lost or suspected ID theft. The only way to resolve it is to call the credit card company and find out what the problem is. If she can't get straight answers, I'd get a credit card with a different company.

Answer 3

you don't 'order' cards.. unless you filled out alot of paperwork, they were just issuing them another card on the same account, so of course the same problems are going to come up. you can't just get a CC and use up all the credit, you have to do it gradually, and if you make big or erratic purchases you will have to talk to the company and authorize it every single time until they start learning your average spending pattern..