will a credit card company refund a payment made online?

Question

i book a holiday online and accidently book the wrong dates the flight company will not refund the money and to change the booking they want the same amount again .i was told that maybe my credit card would dispute the payment with the flight company and refund the cost back to me .is this right

Answer 1

The booking company should refund the money. They have it, not your credit card.

Answer 2

First, thank you for not listing the airline, credit card company, etc. I detest commercialism, and, besides, it is unfair to the companies involved, who, for all we know, are in the "right" in this situation. However, your use of the terms "book a holiday online" and "flight company" is somewhat confusing; did you book with a travel agency or directly with the airline? It makes a HUGE difference in how you should handle this. If it's through an agency (i.e., NOT the airline itself), then your argument is with the agency. You also did not mention whether the holiday is coming up, or has already passed; for all we know, you waited until well after the dates to complain, in which case, you're pretty much hosed!

Second, the credit card company has no idea whether you flew or not, and it would take too much effort on their part to find out (even prior to "9/11", airlines, like hotels, would not give out customer information, even to such a simple question as, "did so-and-so make the flight?"). For all the credit card company knows, you took the flight and want your money back, regardless! However, many credit card companies will put an "inquiry" on the charge, which is a way of saying that it is being looked into; it does NOT mean that you'll get your money back, although it could turn out that way.

Third, it is baffling that the agency or airline would ask you to pay the full amount to make a change; usually, it's just a relatively small "transfer" charge. Unless you booked at the last minute, most companies will go out of their way to help the customer. Regardless of how this turns out, I'd use a different agency/airline in the future!

Answer 3

I hate when travel agencies tell customers that. If the flight company does not allow cancellations or refunds / exchange dates then the credit card will not refund you the money. The flight company has your money now even though the trip is for the wrong date so the cc company is not going to give the money back b/c that would be coming out of their pocket and the flight would be paid twice. They are giving you the run around. They already told you that they will not refund the money so to open up a dispute will only have the cc company contact them for proof that you authorized the charge. They will show that you did (card #, address and itinerary) and the case will close in THEIR favor. It is taken as your mistake. You will not get the $ back. They are advising you to pay again to correct your mistake. (Bad company)

Answer 4

If you dispute your credit card payment it is called a "Chargeback" and the Flight Company most likely has enough policy's that you agreed to, to dispute your chargeback.

Here's some more info on chargebacks:

One of the most common reasons for a chargeback is known as a fraudulent transaction. A credit card is used without the consent or proper authorization of the card holder. In most cases, a merchant is responsible for charges fraudulently imposed on a customer... http://en.wikipedia.org/wiki/Chargeback

If you deny a valid charge, such as this one, it can result in a black mark on your side. If the flight company has no policy's for accidental bookings then you may win.

Answer 5

yes you can throw any purchase made with a credit card into dispute - you have 90 days in which to do it. I think a period of up to a further 90 days is given to allow the vendor/airline a chance to respond. If it was a mistake then you will find it difficult as they will argue the correct procedure is to cancel and re-order. Only in the UK do we get charged a ridiculous and extortionate 50% cancellation fee - in the far east its 5-10% !! Its wrong and immoral so for that reason claim their server screwed up the dates and that it was not your mistake.

Answer 6

I believe that you would have to claim the money back through your insurance but you would have to prove that you had a genuine reason why you wish to cancel. I don't think they would refund the payment to you as it was your fault for booking the wrong dates.

I had this happen to me before when I booked a flight that was not flexible and I ended up £600.00 pound out of pocket.

Answer 7

You can try. Probably not. Usually, airline tickets are not refundable and can be disputed only if the airline cancels the flight, the card was stolen, etc.

Answer 8

You can contact your charge card company and dispute the charge to them. Some do have protection but not sure if your card would. I would just let them know that you already tried to resolve the issue with the merchant but they will not cooperate and want more money from you. good luck

Answer 9

that flight company sucks, call your credit card company and explain it to them maybe anonymously, im not sure they will refund if you made a mistake.