I bought a used car three weeks ago (04 Volkswagon Golf), i have had major problems with the car from day one. The engine keeps cutting out. I phoned the dealership where i got the car from and asked for a refund, they said I was not entitled to a refund as they only require to give a refund after they have had three attempts to sort the fault, is this true?
They are currently on there second attempt to sort the fault. in total I have had the car for 20 days and it has been in the garage for 15 days.
2007-10-18 05:11:46 · 15 answers · asked by Terry T 1 in Cars & Transportation ➔ Buying & Selling
i would contact a lawyer... sometimes they will consult with you for free... they cant get away with that... chances are they knew exactly what kind of problems the car had. the dealer is responsible for checking and inspecting the vehicle before sale....if you have only had the car 20, and it has been in the shop for 15, i think you are definitely entitled to a refund! thats ridiculous! how do they expect you to get to work to be able to pay for the car, if you cant even drive it?? just go in there and pretend to know what youre talking about even if you dont. tell them what they are doing isnt right, and you have spoken with an attorney, and if they just go ahead and give you a refund, you will drop it, and never speak another word of it. in most states, i think you are able to get a refund on a car within 30 days of purchase, if you can prove it has been defective.so, talk to a lawyer and them turn them over to better business bureau..hope everythin works out.good luck!
2007-10-18 05:22:24 · answer #1 · answered by heather b 5 · 1⤊ 0⤋
Nope. The retailer is only under a legal obligation to refund money if the product has a genuine manufacturing fault. Anything more is an act of goodwill by the company i.e. out of the goodness of their hearts. Sale of Goods Act 1979. However it does to some degree depend on the company's policy. If they said e.g. on the back of the receipt that they would refund for whatever reason etc then they are contractually bound to do so as otherwise would constitute a misrepresentation of contract which would render the contract void. Next action should therefore be check the company's returns policy, if it says taht they will refund it for any reason (or even if its silent as to the reason e.g. we will refund any purchaase within 28 days with a valid receipt) then you can obviously have a refund. If not, eg out of the time or if they do not say that they will do such refunds then sorry, unless there is a genuine manufacturing fault (i.e. not something you've done to make it look faulty) then you will have no recourse.
2016-05-23 08:41:40 · answer #2 · answered by ? 3 · 0⤊ 0⤋
Contact your local Consumer Advice Bureau. Has the dealership given you a courtesy car, maybe you should ask for one. If you have been dealing with the Service Manager and you are really getting nowhere, ask to speak to the Dealer Principal(General Manager) and complain to him about the problems. If the car is only 3 weeks old then it should still be under warranty, most dealerships give you a 3 month free warranty, if it is then it should be put down to your nearest VW Dealership. Good Luck.
2007-10-18 05:25:26 · answer #3 · answered by Mas 7 · 1⤊ 0⤋
Give them the 3 three tries and get them to put this in writing. Then if there is a problem go for the refund. Also insist that they give you a loan car when they are working on yours.
2007-10-18 05:19:12 · answer #4 · answered by ANF 7 · 1⤊ 0⤋
Obviously a UK question with it being an 0 4 plate.
you have to give them a reasonable time to fix the problem,15 days is not enough,they also should have supplied a courtesy car whilst seeing to your car.They hate bad publicity,so this is an avenue of fought you can use,other than standing outside with a placard of dissent arround your neck, all you can do is give them time.
PS you can consult the Ombudsman,they will advise
and help.
2007-10-18 05:28:25 · answer #5 · answered by Anonymous · 1⤊ 0⤋
Nope, sorry. You bought a used vehicle. Since it is an '04, it's too old to fall under lemon law protection. It's the responsibility of the BUYER to determine the condition of a vehicle before buying it.
2007-10-18 06:14:59 · answer #6 · answered by Anonymous · 1⤊ 1⤋
If it's under a warranty and does not have any small print with this rule I would say your entitled to have car sorted. Contact CAB or solicitor is your warranty look okay.
Think they will just need to adjust timing dude.
Hope everything does okay, kick there a*ses!
2007-10-18 05:24:15 · answer #7 · answered by Nessie from Loch Ness 6 · 2⤊ 0⤋
The laws on this vary from state to state. You need to find out what your state's Lemon Law is regarding used cars. Some states give you recourse when a car is honestly having problems, other states, it's pretty much buyer beware and you're on your own unless the dealer has a policy of their own.
2007-10-18 05:16:29 · answer #8 · answered by Katasha 3 · 1⤊ 2⤋
Contact either your stae's Department of Consumer Affairs
and/or Department of Motor Vehicles for a copy of the state's lemon laws for used cars
2007-10-18 05:24:50 · answer #9 · answered by THE Cupid HATER 7 · 0⤊ 2⤋
I think you are in for a row if it does not work this time on the grounds that the car is not fir for the purpose for which it was bought
2007-10-18 06:30:27 · answer #10 · answered by Scouse 7 · 1⤊ 0⤋