Problem with employee. Can anyone tell me of a good response?

Question

I work in a transporation company and i absolutelt despise when they give like a big sigh. Like saying "I guess" but with a sigh. I hope you understand.
Well we have this new employee and i told him the dispatchers are busy call back in 5 minutes. He was like "aaaaagh"
What response can I give to him next time he does that. I want a professional one, but a clear and strong one too.

Well honestly employees like this only last a couple of weeks due to my boss. I know him very well. Yes it's annoyong for me but just because I don't like it Im not going to make a scene I just want him to know. They are busy they will get back to you and sighing and being impatined won't move it any faster.
I DONT want to tell him if you keep that up you are going to be leaving soon. I have no intention to that. I just want him to know that he has to me patient as I am with the 30 drivers. and 100 + customers calling and screaming : )

Answer 1

Say, "Oh, that reminds me", and hand him a breath mint.

Answer 2

Dear one, you can't really stop people from displaying their feelings when disappointed. Waiting for 'anything' is very difficult. Think about waiting in a doctor's office. People usually just have 'one question' and if they can get it answered, they will be about their work. That's what's probably behind the sign. Before you say anything to the employee, I would have a talk with your boss (give no names). But ask him if there is a way that you could 'get an answer to those questions' or 'give an answer' to the question. Maybe the boss and you could figure out a shortcut and in the long run, all parties would benefit. You know, the boss is just one person too. He could use some help. Be inventive....problem solving..... The old way isn't always the best way. And the only way we know, is not the only way ther is. Good luck.

Answer 3

First, understand his frustration. He was probably calling for information that he needed quickly, and waiting might mean having to pull over in an inconvenient spot, or turning around. The next time he does that, ask if you can help him. If he asks a question you cannot help with tell him you're sorry you can't help but you'll take the message to dispatch personally and make sure they get right back with him. If he is still acting rude, say "I'm sorry, but I'm doing the best I can." I think you'll be surprised with what a difference a little compassion can make. If he feels like you're doing everything you can to help him, he will not be frustrated with you. But if he feels like he is being brushed off, or like you look down on him because he is in the truck and you are in the office, then you can expect him to be put off by that.

Answer 4

Ask the employee to come into your office when he gets a free moment.
When he is alone with you in your office, tell him that there will be some times when he calls that the dispatchers will be busy.
When they are, your response to any callers will be:
"the dispatchers are busy call back in 5 minutes".
Tell the employee that the response you want from him should be: "Okay, I understand. I will call back in 5 minutes" (or whatever response you want from him)
Tell him you do NOT want to hear "aaaaagh" or anything like it, as it is abusive and disrespectful.

Answer 5

Let him be! It up to YOU to just let it go. Don't MAKE it a problem. It's not your job to try to control how others behave, just so you can feel better and and have an easy day at the office. He expressed in his way that he either didn't have time to wait OR he didn't feel like sitting there waiting for the callback - whatever. It doesn't MATTER what he really felt. What matters is YOU and how you choose to BE in this situation.

In this situation, do not just REACT to his self-expression, even if you personally disapprove.
STICK TO THE BUSINESS at hand. Do your job and let people act however they want to act. You have the opportunity to LEAD BY EXAMPLE here. Where is the love, the understanding, the relating? Keep things simple...and calm, focused...and stay within yourself....
Peoples' responses to the information you give them is THEIR problem, not yours. The fact is the fact. Right? He needed to call back in 5 min. FACT. After you say that, be at peace. You did your job... you can do nothing more for him, if that's the case. Let him deal with his own emotions, no matter how crazy. It's not your responsibility. Let it go. Water off a duck's back.

To sum up:
- Let go of wanting to control others.
- Allow people to be exactly as they are.
- Focus more on YOU than on others and you'll be happier.
- Let go of wanting anyone's approval and you'll find yourself doing your job with more ease and not worrying about anyone's REACTIONS.

Good Luck!

Answer 6

What? People aren't allowed to be frustrated? I am going to honestly tell you that if you respond with anything other than "It'll be okay, just five more minutes, hang in there" and smile on the other end of the phone, you are going to come off as an intolerant control-freak who doesn't want people to voice their displeasure. Personally, I wouldn't want to work for Il Duce again, EVER. If you silence employees when they are frustrated, nobody will come to you when there is a problem. I run my own business and before this I was an RN and trust me, life is tough enough without having to work for grouches. You can still be a good manager and not have to "correct" every perceived slight.

Answer 7

stay cool, first leave an idea of giving strong reply, when if others respond in improper way, you need to stay cool if you give a strong that will increases your problems. Stay cool hold you patience automatically they will feel guilty one day. And one thing dont say negative answers, If he asks for something example: I asked 10 bucks one of my friend, if he says no directly i may develop a bad feeling. If he says i can but i need to spend for some important thing then this gives a better feeling.

Any how I think this is not a big problem take things lightly...

I am not good at English in any thing went wrong kindly excuse me all the best

Answer 8

In a very calm voice, say "I know, we all hate to wait, but I appreciate you being patient".

If it continues - then you can be a little more direct "Waiting is hard on all of us, but when you respond that that, it makes it more difficult"

Then - Say - It really comes across unprofessional when you behave that way and it has a negative impact on your fellow employees.

Finally - you have to tell them to stop or corrective action will be taken

Answer 9

employees respond to how they are treated...everyone wants to know they are needed and respected...if a dispatcher can't get to the caller at the time, it's ok to interact and find out what he needs to know instead of making him wait...dispatchers are overworked sometimes and the drivers know that...but they also want to feel respected and know they are important to your business...without a driver, a transportation company is nothing really...the drivers are what make the company work...the sigh means they don't feel the respect they want...

Answer 10

You can either use a diplomatic approach and tell him nicely that sighing and other expressions of frustration are a pet peeve of yours and that you would appreciate it if he would refrain from such expressions. Otherwise you could just fire him and yell about how much it annoys you and word will get around that such behaviour is not acceptable ;-)

Answer 11

I would say to this person that you expect an appropriate response from him and that the response he gave is not appropriate...but may I say something personal to you...you do not have the options to have pet peeves interfere with you position or anyone else's... if they do their jobs in the way it is to be done...then you have no right to posture about their personal proclivities...I have seen more business taken down by this attitude...there is no perfect employee and no perfect boss...but nit picky is nit picky