I love how, when people have problems with their cars, and ask for advice, everyone on Y!A tells them to go for the Lemon Law.
Now the laws vary from state to state, but in a nut shell, if a vehicle is subject to 4 or more repair attempts for the same problem, within the first year of ownership, or, if the vehicle is down and out of operation for a designated period of time, lets say 6 weeks, it can then POSSIBLY, be considered a lemon. So, lets not jump into bed with the lawyers just yet...
Also, if you bought your vehicle using an employee discount, you waive your rights to sue under lemon law. You agree to enter into arbitration. Bet you did not know that, did ya?
So...let the dealer repair the vehicle. Have you asked them to help you with a rental/loaner if you need one? Or, have you contacted Jeep customer assistance? Are you a good customer to that dealer, or do you only go there if you need something? Have you done your maintenance according to the maint. schedule in the owners manual? A customer who is loyal to a particular dealer with both sales and service is more likely to get help from the dealer, rather than a customer who only bought one car from them and have never been back since. Remember, you get more flies with sugar than you do with vinegar. Be calm, be nice, be understanding. Be firm, be assertive, be persistant. Things will happen.
2007-10-19 07:01:14
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answer #1
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answered by swissrmeman 4
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If this keeps giving you problems use the lemon laws> The book let was given to you when you brought the Jeep> Keep calling 1=800-922-1997 customer service> Either fix it or take it back>>Also they have given you a free rental>Hope you brought the extended warranty>
2007-10-18 09:20:35
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answer #2
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answered by 45 auto 7
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It's all warrantied, so why worry about it? Worst-case scenario, they end up putting a brand new engine in it. What's not to like about that? I would just be patient with it, because even though you're without your new Jeep right now, you're gonna come out on top in the long run. I assume it's at a Jeep dealership, right? Just keep in contact with the shop and stay aware of what's going on with your Jeep.
2007-10-18 09:09:36
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answer #3
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answered by something strange 3
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The Jeep JK is a P.O.S. You should have stuck with the TJ. The 4.0 is bullet proof. That 3.8 won't be the main engine for the JK in 2 yrs. Chyrsler will pull their heads out and put something in it that is Jeep specific.
2007-10-18 23:09:36
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answer #4
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answered by Porksoda 4
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My wife drives a 2007 4 door jeep wrangler sport xl limited----the vehicle which was used every day but for just ver short trips has 34,000 miles on it. We bought it new from a dealership in Arkansas and had it shipped to our home in Miami Beach,Florida. When it came of the truck it had 26 miles on it. We always had it serviced at a jeep dealer near our home but that dealership closed and getting to the next closest dealership was a bit more than a bit of a schlep. Since that happened a few years after we bought the car we opted to use Firestone a few blocks from where we live for regular maintenance (oil changes,air filter changes, tire replacement etc.)About a month ago my wife noticed a "ticking" sound in the engine and I immediately drove it to the closest Jeep dealership which is located in Aventura,Florida. I had to leave the vehicle there and a few days later we were told that "several" lifters had collapsed and that the estimated cost of repair would be $2,562. Since the vehicle only had 34,000 miles on it the service rep suggested that we contact Chrysler Customer Service. He opined that at such low mileage that kind of malfunction should not happen.When my wife contacted Jeep Customer Care they first contacted the dealership to confirm our claim while they placed my wife on hold. The Customer Care person implied that such low mileage meant that the vehicle was left standing for long periods of time and was probably not well maintained and in any event the car was out of warranty . She further advised that if my wife had driven the car more often the 'DEFECT PROBABLY WOULD HAVE BEEN DISCOVERED WHILE THE CAR WAS STILL UNDER WARRANTY"Bottom line is that my wife was told that the car was out of warranty low mileage not withstanding and that Jeep was under no obligation to mediate the cost of repair. That response tucked me more than greatly off and I fired off an email to Customer Care at Chrysler Corporate Offices in Auburn Hills,Michigan and mailed copies of that email to the CEO of Chrsyler and the President and CEO of Jeep Brand. Subsequent to that mailing we received another call from Jeep. The person who called was highly accusatory bombarded my wife with misstatements (for example he claimed that we had bought the car used in 2008 and it had 27,000 miles on it when in fact we bought it new in 2007 and when it was delivered to us it had 27 miles on it. Bottom line is that we were told once again that the vehicle was out of warranty and the Jeep was under no obligation to mediate repair costs. Researching Jeep Customer Care responses indicates a common thread in that representatives generally accuse the customer of irregular maintenance or other vehicle abuse with the bottom line always being the Chrysler is under no obligation to honor warranties or mediate excessive repair costs when warranties have expired. Since our last contact with Customer Care we have received two calls from the Aventura dealership. The first twas to advise us that the lifter problem was a bit more severe that initially indicated and that the estimated repair costs were $2,962. The second was a phone call to tell us that $200.00 of additional repair was estimated but that as a "courtesy" the dealership would absorb that cost. The Aventura dealership has had our vehicle for two weeks now and they are still not able to tell us when it will be ready. My wife has had to rent a car in the meanwhile since Chrysler does not provide loaner vehicles but the dealership did say that they would make arrangements for transportation to the dealership as a "courtesy" to make up for any inconvenience we may have encountered.
2014-07-05 17:33:21
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answer #5
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answered by Anonymous
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I havent heard anything but if it keeps going bad I would check into the lemon law.
2007-10-18 09:03:46
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answer #6
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answered by ♥Kempa♥ 4
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