My husband and I bought a truck back in May, and found out that they did not give us what we wanted for our Van in trade in, and they sure distracted us enough to where we missed it on the sales slip. That's our fault I know because we should have paid more attention when signing. But, our whole experience was a mess. We got this truck that has this clear coat on it to where you don't have to wax it for three years. They said, just bring it in and we'll respray it for you every three years. Now we're finding out it's every six months. We also found out that there are related items out in the market that sell for a lot less, and last up to 5 years. We paid $900 for this and thought it was a great deal. We're finding out the hard way that it wasn't. It was a scam. Everything they said to us was either a lie, or a distraction to where it got our minds off track and manipulated us to where we agreed to this. My husband wants to ask them for this part of our money back. Is it possible?
2007-10-15 10:17:52 · 7 answers · asked by lady_bella 6 in Cars & Transportation ➔ Buying & Selling
We even submitted a letter to the branch manager complaining about our sales reps and the way we were scandled. They never even responded or acknowledged our letter. To me, that's not very professional.
2007-10-15 10:19:06 · update #1
You can contact the State's Attorney Generals Office, the state or governor's Officer of Consumer Affairs, or even the DMV.
However, no matter what he signed the contract. In most states any written contract can be broken in 3 business days without repercussion. Unfortunately, since you purchased the vehicle so long ago you are stuck with what you got.
There is a Latin saying that covers this that states:
Let the buyer beware.
2007-10-15 10:49:17 · answer #1 · answered by ? 6 · 1⤊ 0⤋
Talk to the owner of the dealership direct...don't go through a sales manager or general manager. If possible, it's best to write them a strong letter as some thing on paper is more effective at getting a response and you'll have a paper trail for any court procedings if necessary. The dealer is the one most responsible for the quality of your sales experience and will have the final say in any rebate or refund given. Let him or her know in no uncertain terms that you intend to complain to any authority you can about your experience as well as the manufacturer. Most dealers don't want the bad publicity or bad marks with the state or manufacturer and will refund a partial amount or do some other deal to save themselves money like give you a free service...go for the cash.
Dealers make a ton of money on add-ons like paint sealant or fabric sealant or rustprrofing...all can be had much cheaper and all you're paying for is the warranty anyway...paint sealant is just good wax which costs them maybe 10.00 plus labor to apply it and a dealer should not charge you to reapply it every 6 months...it's included in the warranty.
Sorry you had to learn about these ripoffs the hard way..buyer beware in the future and tell the dealer you'll never come back or recommend them to your friends and family without satisfaction. Even then, I'd be wary.
2007-10-15 11:44:23 · answer #2 · answered by paul h 7 · 1⤊ 0⤋
I would have suggested the better Business bureau also however the way you can best get their attention and maybe some money back is to do one of 2 things:
1.) call a local TV station and tell them your experience-if they decide to do a story on it, I bet the dealership will re-think some of their decisions
2.) This is what I would do: Show up at the dealership on Saturday when they are the most busy. You and your husband stand at the entrance-on public property not on theres and claim your right to freedom of speech by displaying posters about what happened to you and your husband(This place scammed us, Don't buy a car here,they will cheat you, Don't buy a car from liars,etc. I bet they come ask you what they can do to get rid of you! If I were pulling in to buy a car and saw people with posters like this, I would turn around! Just a suggestion seeing as legally the document is signed. I think it is ridiculous the crap you have to go through these days to get a car and I feel bad this happened to you. Whatever you decide to do, Good Luck!!!!!!
2007-10-15 12:41:39 · answer #3 · answered by cookiemonster 5 · 1⤊ 0⤋
I really hate to burst your bubble, but while what the dealership did to you may be unethical and immoral, it definitely isn't illegal. Learn from your experience, educate others, and move ahead in life. It isn't worth losing the sleep, having the knot in your stomach, and feeling the stress. You signed all the papers of your own free will - that is why you are not getting any sympathy from the company. Become an informed, educated consumer and help others to do the same. For every honest dealer out there trying to make a go of it there are 50 dishonest crooks willing to swindle their own mothers for a buck. Don't ever do business with them again, and write them a letter stating why. I personally would rather sell a family several vehicles than just one. Apparently this dealership doesn't feel that way, since they lost your business forever.
2007-10-15 12:49:39 · answer #4 · answered by bob_ber_down 4 · 1⤊ 0⤋
Contact the attorney general in your state. State your case clearly and send them copies of your purchase agreement. They will investigate your claims.
2007-10-15 12:46:43 · answer #5 · answered by Deb W 5 · 1⤊ 0⤋
call your state attorney generals office and report it and ask them what to do
2007-10-15 10:42:46 · answer #6 · answered by hermitofnorthdome 5 · 2⤊ 0⤋
call the local MVD and see if they can help you........or the Better Business Bureau..
2007-10-15 10:28:09 · answer #7 · answered by MIGHTY MINNIE 6 · 2⤊ 0⤋