I was using 'YY' phone service and did call forwarding on my cell as my family was away & when they returned I disabled call forwarding but all calls continued to come on cell only. I waited for 3 weeks (called YY 10-15 times) to get this issue resolved before cancelling my contract with them & switched to a new one. Then I emailed their billing dept. & asked them not to charge my card for any payment from now on & mail/email me bill if any.
Now, they have charged my credit card for around $256.00 in two tranactions as Cancellation/commitment charges and equipment charges. They should not have charged me for cancellation/commitment as it was their fault & that only forced me to cancel my service. Secondly when I have said not to charge my credit card they should not have done that.
Do I have right to sue this company for charging my credit card when I asked them not to do so & that too for the cancellation that was because of their non-resolution of my issue.
2007-10-13 19:09:31 · 5 answers · asked by LetsDoIt! 1 in Business & Finance ➔ Credit
You shouldnt have cancelled your service, that was on you. You could have had them credit your account for the call forwarding charges, but YOU signed the contract, and there isnt a whole lot you can do about it. You can try suing them, but you will spend way more in attorneys fees than you will be able to actually collect, if anything. you can bet your balls they have a good lawyer on retainer.
2007-10-13 20:32:04 · answer #1 · answered by sami_sam 4 · 0⤊ 0⤋
When you actually signed up to the site what were the terms and conditions and did you read them? Even if the terms and conditions of the contract you made were clearly stated and you did NOT read them you are still bound by them if there were brought to the reasonable notice of the contractee. A hard lesson but that's what the law states when making contracts - Saunders -v- Anglia Building Society If the contract stating that the payment of £4.99 was to be made every month until cancelled then you are bound by it. This is the usual route most companies take - such as an internet service provider etc. If it was a one of payment then you can get your money back. Under the Consumer Credit Act 1974 a collateral contract is created between the consumer and the credit card company. Inform them to refund any outstanding sums. I hope this helps.
2016-05-22 08:21:12 · answer #2 · answered by ? 3 · 0⤊ 0⤋
What exactly was in your contract with them? Have you read it carefully? Ask this company for a copy of the contract you signed and a listing of all the phone contact you had with them. You should have kept a record of all phone and written correspondence as well as the names of those you spoke to. Call your credit card company and dispute the charges. They can start an investigation into it. Before you sue, which is an option but a major one, do what you can to politely and patiently deal with these people. Some companies do record their calls so be careful how you deal with them.
Good luck.
2007-10-14 02:41:37 · answer #3 · answered by Tellin' U Da Truth! 7 · 0⤊ 0⤋
Unless they allowed you to cancel they have a right to charge the cancellation fee that is in your contract and your contract may say to charge your bill to your credit card and they didn't want to allow you out of that.
Read your contract to make sure you know what you agreed to. Equipment charges may be a cell phone you got cheap or free with your contract. So canceling your contract brought it up to full price.
2007-10-13 19:29:05 · answer #4 · answered by shipwreck 7 · 1⤊ 0⤋
Tell your bank to reverse the charge to your account if you do not have an agreement that allows them to charge your account any time they want.
If they don't agree to it you may sue the company and your bank. That should get your attention.
You may close your account to be sure that it doesn't happen again.
2007-10-13 19:15:23 · answer #5 · answered by Anonymous · 0⤊ 0⤋