Question about combined shipping on ebay?

Question

I have a question about combined shipping on ebay. I have a lady that bought 2 things from me today, and I sent her the combined invoice for the 2 items. It takes a dollar off each item purchased after the 1st item. Okay, she says I am doubling the cost. All it did was take the first item's shipping cost, then on the second item won's shipping cost, subtracted a dollar from it. (this is all in one invoice, not 2 separate ones)She says the people who use combined shipping ship things together on the first shipping fee alone. If I just shipped on the first fee alone, I wouldn't have enough to mail off the package. I am so confused. I thought I was doing it right all along, no one else has ever questioned it or said it wasn't right. I have even offered to send her the difference if it happened to be overcharged. Can someone please help?

Thanks for the answers! I really appreciate it. :) I pride myself on being a great ebayer, I am very fair. I went back and looked at her feedback and it is horrible! It's no wonder she thinks I am doing it wrong, she hasn't bought anything since last year! And I have almost 150 positive feedbacks! I am just afraid she will leave negative feedback. I have perfect so far. I know sometimes it just happens and that sucks! It looks like ebay would review it before it being put on there giving GOOD sellers an actual chance, because I do not want to lose anyone from buying from me just because an idiot left something bad about me that wasn't true. Jeez, to think ebay could stress somebody out so much! lol Once again, thanks guys and gals! :)

Answer 1

You are doing it right. She is either not very knowlegeable, or else she knows darned well that what she's saying is wrong and is just trying to BS you.

Answer 2

I buy on ebay all the time. I have seen it done different ways. Some people do like you do. Some people add 50 cents for each additional item, and I have seen others do as she wants you to do. It all boils down to what the item is, how much it weighs, what handling is involved. If it is a postcard or coin, then not much if any additional postage is actually involved. I recently received 500 pennies, the actual postage was $7.78, needless to say he was not going to ship two for the price of one even though he had others to sell. Did you explain upfront what the shipping practice would be ? Communication is key in ebay, look at a lot of the listings, they spend more space explaining stuff so any dummy can understand than on the listing. If your shipping is ambiguous and you can afford it, combine this one and explain better in the future. Or, email her and try to explain it and offer to let her back out of the purchase. You risk a negative rating from her - and if she is already putting up a fit - that might be what you get. Good Luck.

Answer 3

Combined shipping is an option offered by some eBay sellers and is not a requirement for selling on eBay; however, with that being said you would have to pay for the multiple items before the seller can combine your purchases into a single shipment.

Answer 4

That sucks but you are in the clear. Unless it says in your auction that additional items are free. You just got a cheap buyer. Shame on her for not asking a rate before bidding. Hope everything works out.