My brother has been selling stuff and eBay has has been doing very well thus far. He uses the money he's making to help pay his college tuition. He hasn't had any problems until here lately.
He sold four mugs and started them out at $2.00. The auction ended and they sold for $106.00. Our mother packed them in bubble wrap, lined them with that foam sheeting and stuffed newspaper around them. She wrote "fragile" on the box and "fragile" was also stamped on the box by the post office.
The buyer just sent an email stating that two of the mugs were broken when he received them and wanted us to send half of the money back. He then sent another email saying that he wanted a full refund since he wasn't pleased with the mugs. I feel that my brother should not send him a refund. Our mother took every precaution to ensure that the mugs arrived safely. The buyer did not wish to purchase any insurance on the mugs when shipping them. What would you do, keep the money or send it back?
2007-10-11 06:15:36 · 8 answers · asked by Rachel 4 in Entertainment & Music ➔ Polls & Surveys
Keep your money. The buyer was informed that he could purchase insurance on the items. I hate to be that way, but I think they are just having buyers remorse because they spent the amount they did. It would be different if it was insured and the precautions in shipping weren't taken.
2007-10-11 06:26:28 · answer #1 · answered by Smooch The Pooch 7 · 3⤊ 1⤋
A tough question without a simple answer. If your brother is running this as a business he may care about his reputation (feedback score) enough to fix the issue. But, as others have stated above me - one negative wont' kill you.
As to the refund - it may be out of your brother’s hands. Should your buyer file a claim with PayPal for "goods not as promised" or "never received item" (He might not be above lying), he's going to win the refund. PayPal will side with the buyer 99% of the time because they want them to keep coming back to spend more money. Even if he doesn't win the PayPal claim - most credit card companies will let you charge back ANYTHING you buy online without batting an eye. Either way, you lose the $106 and the mugs.
Now...if he paid you with a money order or a check...he's pretty much screwed. Obviously, you've already cashed it so he really has no options but to talk tough or file a claim in small claims court. (People will threaten this but...most of the time they won't actually do it)
My advice - work out a deal with the buyer. Most angry eBay buyers are good people at heart, they just feel like they are being "scammed" by a faceless seller who is hundreds of miles away so they come out swinging... Try to come to an agreement that you both can live with and move on – it’s not personal, its just business.
2007-10-11 08:36:00 · answer #2 · answered by A.J. 5 · 2⤊ 0⤋
Keep the money...that what insurance is for. If it was stated or outlined in your auction page making it an option to the buyer and he failed to purchase insurance that was optional, then the blame falls on him, NOT your brother. Tell the buyer to take up his complaint with the P.O. and try to receive a refund from them. Buyer deserves no part of that money whatsoever!!! whether he is pleased with purchase or not! Your mom did her best to ensure that parcel had been securely packaged-that's the most you guys can do. Don't feel intimidated or threatned by that clown..What's the worst he can do by the way...Best thing-inform Ebay of this transaction gone bad situation, because for you know there doesn't have to be anything the matter with the mugs!
2007-10-11 06:25:45 · answer #3 · answered by Anonymous · 1⤊ 0⤋
Unfortnately youll could wait the ten days to report she has those days to actully come and get products regardless of if she says too far .deliver a electronic mail to her state as sparkling as you are able to the two you return %. up or pay for delivery fees it is not my fault you are able to no longer make an effort to study the words of the bid in the past you bid Ionce did something comparable and to maintain the neg off my checklist sent fee and informed them to relist it AND submit neg on the feed back shell do an analogous yet a minimum of you help somebody else out
2017-01-03 11:15:32 · answer #4 · answered by tetreau 3 · 0⤊ 0⤋
I always offer insurance as an option and state that without the purchase of it, I am not responsible for damaged items. That will cover you.
2007-10-11 06:25:50 · answer #5 · answered by Candice 7 · 1⤊ 0⤋
keep the money, if his feedback is mostly good, then one bad one can't be too damaging to his record. Plus if the man didnt take out insurance its his own fault.
2007-10-11 06:21:47 · answer #6 · answered by Sophiee 4 · 1⤊ 0⤋
I feel like its his loss since he didnt want to but the insurance Anything over 50.00 I always bought insurance-
2007-10-11 06:20:41 · answer #7 · answered by Cowgirl lost seahorse 6 · 2⤊ 0⤋
Talk to ebay, that kinda stuff happens all the time, it depends alot on if you had any disclaimers or not...
2007-10-11 06:22:43 · answer #8 · answered by bobemac 7 · 1⤊ 0⤋