i have been trying to pay a bill but each time i call the company to make a debit card payment im told someone

Question

will call back but they never do i have even given them my bank details then im told by them a month later that i have to set up the payments i have sent numerous emails and made many calls but get nowhere
today i get a call from them saying they dont believe me and i have to pay the full amount in 7 days even though i have the emails as proof that ive tried to pay its obvious they werent getting the phone messages, its a furniture storage company
and i will pay the full amount if they pick up the calls and the reason i didnt pay today is because i couldnt speak to them properly as im at work
im annoyed that i tried to pay but couldnt and now they are passing the butt

i am living in the uk
i cant seem to find the better business bureau anywhere online here
help and thank you

Answer 1

I'd say to call them and ask to talk to a supervisor right away. If they're giving you the runaround on something like that, that's just not right. Point out the E-mails to the supervisor and offer to bring them in to show them (if you live close enough to do that) or forward to the supervisor.
If that doesn't help enough, threatening to report them to the Better Business Bureau (and following through if they don't comply) may be your next step. If they don't let you pay for storing your furniture and you lose said furniture (or it's damaged for their lack of service), you could sue them.... but it seldom gets that far in cases like this.

Also, as a side note, you should NEVER give out a credit card or debit card number if someone calls you back... you should only give it when you know who you're calling, just because you can't verify if someone is who they say they are or calling from where they say they are. It's better to be safe than sorry with something like your credit card number.
Good luck!

Answer 2

You need to take a class together, like Financial Peace University. (These are offered at churches across the country.) These classes tend to have exercises on attitudes towards money and bill paying. While I think you have a good handle on him (50s era attitude and bad habits!), he doesn't seem to understand you and the long term nightmare he's creating by having a bad credit history. Me, I went debt free after I paid $200 in finance charges one year and realized there was the $200 I could have use to pay for something else! I suspect you've been paying $200 in just a few months in excess interest and late fees. I think it's going to take a class to get him to admit he's not perfect and he's not doing it. Even with a baby, you seem to have more free time. You can easily organize the bills and keep on top of them. (Besides, if the collectors start calling the house, it's YOU who will have to deal with the calls.) You can schedule 2 nights a month to sit down and pay the bills if he feels he has to write the checks. But YOU will have them ready to pay, stamp the envelopes, check them off and take them to the post office. You can help him decide if any of the credit cards only get minimum payments this month. You mentioned he took a business trip. Was he reimbursed or not? I used to travel frequently for work and it was a PITA to keep up with turning in the expense reports. Several of the guys I worked with had their wives learn to do the paperwork and turn them in. The reason was the wife would actually do it and if you don't turn those suckers in, you never get paid! Ditto for medical bills. Me I prefer to pay for steak than eat rice and beans and pay those interest charges!

Answer 3

Obviously, phone calls are not working. So put it in writing! You can't prove a thing about phone calls, because they can claim never to have gotten any calls from you. If this reaches a stage where they forclose (or whatever dire thing happens) you haven't a legal leg to stand on. And they know that. But put it in writing, with a big CC (copied to) at the bottom showing that you have sent the letter to others as proof that you sent it and then mail it to the company. Don't hand-deliver it. Don't send a registered letter because nobody will sign for it, or whoever does is no longer working there when things go pear-shaped. Just put 2 to 4 names on your CC list (including other members of your family, the Better Business Bureau, and a legal name). It will get their attention because you now have proof that you tried to contact them. -- Bjo

Answer 4

Ask them to provide THEIR bank details so that you can pay the funds direct into their account. Ask them for their Sort code (Branch number which is 6 digits long) and account number (8 digits long). Ask who their bankers are and visit a local bank and pay the funds directly. Ensure the bank includes your reference number with the company you are trying to pay and obtain a receipt from the bank as proof and date of payment.

If the situation persists you can always write a strong letter of complaint to their bankers and explain their deliberate attempts to ensure people are being overcharged on late payments. The bank will not initially interfere, but will contact the company on your behalf. Any reputable bank will note the complaint and if several are received, then the bank will take action on your behalf.

Answer 5

If you can pay the whole bill, pay it. Or maybe borrow the money from a family member and pay them back.

Paying over the telephone is never a good thing. You need to send in a check or have it taken out of your bank account as a direct payment each month.

Answer 6

Send them one more email pointing out that you have copies of the ones sent previously and that your phone bill will back up the calls you've made. Go on to say that you are willing to pay by standing order and look forward to there reply. If this doesn't work send them a registered letter saying stating the same.

Answer 7

Good time to call your favorite lawyer. In most states, it is a crime for them to call you at work. You may be able to sue them for doing that.

If they are now wanting the money, contact them when you get home and offer to pay it. Hopefully you have a debit card so that you can give them the money right over the phone.

Then have your attorney contact them with a copy of the e-mails. phone records, etc., and ask that any late fees they made be repaid, and any late payment information be removed from your credit record. If they refuse, you may have grounds for an additional law suite (and money for them).

Answer 8

Have you tried sending them copies of the email that you have sent by attaching them too a new email? Most contracts do specify that if unpaid they become due in full. However if it were me I would basically tell them where too go if I had proof of my attempts too contact them. By the way it is pass the buck not butt.

Answer 9

e-mail is often a poor source of communication. Either go in person, or speak to a supervisor on the phone. If you call, get the name of the person you spoke to and his/her position. Note the date and time you spoke to them, and write down what was said and agreed to. Ask them to send you a written document, like a letter on their stationery, confirming your conversation. If you go in person, it might be a good idea to take a friend with you who would witness what was said and done. Then make the agreed payments in full and on time.

Answer 10

You at best could send them a check snail mail. You better do it before they sell the stuff you have in storage. They sell it and you would pay hell to get it back. Don't let your disgust with their incompetence ruin what you are trying to accomplish. Have patience and remember they are not the sharpest knives in the box.