so my sister seems to have lost 4 concert tickets that cost her $560.00. ...can she call tickemater?

Question

and tell them? will they send her some replacement tickets?

Answer 1

Yes! Perhaps.

She needs to call her local "TicketMaster Order by Phone" number no later than 72 hours prior to the event. ASAP is best. She needs to explain that she lost her original tickets.

However, replacement tickets are at the discretion of TicketMaster.

This is one of those times when it's actually best to have paid by credit card for something. TicketMaster will have a record of the tranaction, with her name and credit card info. If she paid by cash... She could basically be anybody claiming a loss... trying to get legitimate tickets for a sold out event. TicketMaster would have to void the original tickets and re-issue them coding them as "replacement tickets". If somebody was trying to commit fraud and get legitimate tickets to a sold out event this way. The original ticketholders would then be denied access to the venue even though they had original, legitimate tickets.

This doesn't mean the "replacement ticket" holders are the fraudulent party. They could be victims too having perhaps bought their tickets from a ticket broker, etc.. The replacement info isn't on the ticket in wording, but it is in the bar-code.

For this reason, TicketMaster may still deny replacement of the tickets if your sister paid by cash.

I used to work for a ticket broker at one time. And if we ever caught one of our people trying to duplicate tickets we terminated them on the spot. I'm very familiar with TicketMaster's replacement policy. If your sister did pay by cash and a replacement is denied... you now have some idea why. They aren't trying to mean just practicing good security.

Answer 2

my friend never got her tickets in the mail so she called them...all she had to do was give some kind of number...and she was able to go to the concert so yeah definitely try it...good luck!