My Laptop freezes when it boots up consistently.... HELP?

Question

Hello,

I recently purchased a refurbished Laptop from Dell. The reason I bought a refurbished laptop was so I could have Windows XP instead of Vista. After receiving the computer I had some problems as far as freezing during boot up (right after I turn it on). The computer would either freeze when the Windows logo appears on the screen or it would freeze up before the logo even apeared.

I reinstalled windows to try and fix the problem but the computer continues to do this. This is my first laptop and I'm not sure if this is common for laptops or if I can fix it.

Please offer any advice on how to fix this problem. I am running Windows XP Media Center edition.

Thank you!

Answer 1

Hi. This is NOT normal. See if you can return it. If not, boot into Safe mode, run any malware software that you have, and try again. WindowsCare is a pretty good free program. http://www.iobit.com/ You may be able to download it in Safe mode.

Answer 2

How long grow to be the CPU fan no longer working? warmth kills aspects, and it seems such as you the two have a defective processor or the thermal paste failed upfront. attempt changing the thermal paste with a high quality product (stuff it quite is provided in a syringe, no longer a packet). flow forward and replace your CPU fan with something extra advantageous than inventory on the same time as you're at it; i'm partial to the CoolerMaster V6/V8 myself, in spite of the undeniable fact that there are a number of cooling ideas that paintings each bit as properly, if not extra advantageous. If that doesn't paintings, then you definitely're possibly gazing a failing CPU.

Answer 3

Well if its freezing up you need to go sit it over by the fire so it can warm up, and stop using it outside in the cold.

or you could try the system restore disks that should have came with the computer

Answer 4

That is the chance you take with refurbs. Send it back and have Dell fix it.