dial up connection. had phone line checked, it's ok. Can hear the connection on phone extention it's working. line for pc is direct from outside jack, no splitter involved. pc shows connection but screen shows no connection. Error message: The page cannot be displayed. Run diags get message: FTP (Passive): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established. don't know what to do. please advise. thanks
2007-10-09 02:21:45 · 6 answers · asked by allison l 1 in Computers & Internet ➔ Software
more info: tried devce manager-modem working. no call waiting on phone. short phone cable. used this ip for 3 years with no problem. can refresh and get page to work sometimes. Rebooting doesn't help. (tried all suggested except new provider. Don't think that is the problem since I have had them for so long. May be it is??)
2007-10-09 03:32:02 · update #1
pc came back from repair "factory fresh" tech deleted everything from pc inculding some factory installed programs so I am sure there are no virus's because it wouldn't work right when I got it home.
2007-10-09 03:36:16 · update #2
well did you have internet before ? and also did you do anything to the computer recently? here is one thing go to control panel and click on system then click on device manager. thats a list of all your hardware. look for your modem and see if it has a yellow flag on it. if it does then its not working and you will probably have to reinstall the driver. another option is just to call your internet service provider maybe there is something wrong on there end. good luck. with computers it can be any number of things.
2007-10-09 02:28:00 · answer #1 · answered by Anonymous · 0⤊ 0⤋
It's not your PC.
Can't connect to the web, losing your connection or your access speed is way slower than advertised? If you are unhappy with their service, you MUST contact your Internet Service Provider (ISP), that's what they do!!! Often, they aren't even aware of a problem, unless you tell them.
2007-10-09 02:28:43 · answer #2 · answered by ELfaGeek 7 · 0⤊ 0⤋
Are you disabling call waiting? Maybe someone calls you and interrupts the connection. How long is the phone wire? If it's long, you might want to use cat 3 cable.
2007-10-09 02:28:13 · answer #3 · answered by Computer Guy 7 · 0⤊ 0⤋
Try changing the phone number that your computer is dialing to get a connection....usually you get a choice like ,,primary and secondary....if you have to reinstall that isp disc to do so then uninstall first and reinstall
2007-10-09 02:31:01 · answer #4 · answered by boscowood 4 · 0⤊ 0⤋
did you try just a simple reboot? that can often solve alot of problems
2007-10-09 02:31:57 · answer #5 · answered by Anonymous · 0⤊ 0⤋
try using other ISPs. it could be your provider's server's problem.
2007-10-09 02:33:46 · answer #6 · answered by togmolodon 1 · 0⤊ 0⤋