why is ccs acting stupid? what should i do??

Question

well heres the story...

since me and my girlfriend shop at ccs i thought hey why not get rewards and discounts since we shop there almost every week..so i went there filled in some papers and whatever and they said they would send me the little credit card and whatever...but that was in late july early august and its now october..so my girlfriend ordered a skateboard deck there for $90..and she paid for it her debit card and whatever..now ccs is charging us late fees and now theyre saying we owe them $250...the people keep telling me to use my account number but i dont have one..and then when i go to customer service they say i dont have a card so i shouldnt pay for it but the people at the store keep tellling me i do...its confusing now and im not paying late fees for somethingi didnt use a ccs account for..i know nobody is using our card or has it becuz when i asked the manager to find my account number they said "my account number could not be found"

so what should i do??

Answer 1

How were you notified that you owed the late fees? Get something in the mail? WRITE a letter (and please get some help from someone who knows a little about grammar). Tell them you do not have an account and request written validation of the debt, including any contracts or other documentation proving the debt is yours.

Stop talking to customer service and store personnel. Get it all in writing.

Answer 2

I'm not sure I understand this, You say you have no card, no one else does, there is no account, yet you owe $250.00 and your alright with that.

I think you need to figure out some other story!

Answer 3

well since nobody has your card it cant be idenity theft...just call them again and tell them to drop the late fees because you dont have a card..