Phone Line Noise Problem?

Question

I am having a problem with phone line noise and intermittant DSL line connection problems. Wehave two modular phone jacks. One has a 2.4Ghz portable phone with a remote base so that both phones can work. That line is filtered at the wall not at the remote base(which cannot be filtered). The Westell 6100 Dual Modem and another phone are hooked up at another jack. The phone there is filtered. I check the line witha Radio Shack detector and it says OK. We also have Caller ID Service as well. We had this problem early on and got another modem. Still persists. The Verizon tech found a bare wire short in the wall jack where the portable phone is located. He attached the black and red wires together so the phone would work. I never re-attached the wired correctly. Could that cause the problem or is the battery in the portable phine gone bad. Or could lightnening damge some thing as well. Thanks for any help. Sometimes the modem disconnects as well. Any thoughts.

Answer 1

Ill make this simple .What you need is a new phone line from the jack your modem is using to youre network interface (outside phone box).Also request youre verizon tech filter youre lines from the outside.By doing this that eliminates ALL static ,power induction,alarm problems.etc.You also will not need filters inside anymore.

Answer 2

2

Answer 3

it is a LANDLINE.. not VoIP he did verify that by saying the VERIZON TECH... plus it is asked in land phones..

I assume the black wire is connected to the red of the jack, and not twisted together with the red, even if it is, the wire is broken somewhere inside, and that fact alone, because the short distance of the inside wire is unlikely to cause any further troubles....

what sounds likely, is that the wire where the Verizon tech "fixed" needs to be replaced.

Hopefully, you have a corded phone somewhere in your home... bring that to your NID, and check at the NID for some static (you wont need to bring a filter, because connecting to the nid will seperate your inside wiring)

new wiring: blue/white to green
solid blue to red
orange/white to yellow
solid orange to black
(the last 2 only need to be connected for 2 line connections)

another possibility is a WiFi router, if you are using a 2.4Ghz phone... wifi operates in the 2.4Ghz range, changing the channel of the wifi router may reduce or eliminate the trouble that you have.. (you did not mention if you have a wifi router)

while it is true that 2.4Ghz phones are at the end of there life cycle, as long as it is not picking up interfearance, and is working for you, there is no reason to replace it, just because a new model of car came out, it dosent make the one you are driving any less effective in getting from one place to the next..

Answer 4

From your description any number of things could be the problem.
The wiring seems shady;
2.4 Ghz is well below today's standards and could well be the cause of interference;
While you didn't make it clear it sounds like you're using VOIP, which lacks the clarity of land lines;

If I were in your shoes i'd start by making sure that the wiring is ok. After that I'd contact my ISP and ask them to apply inet strings to the modem.

Answer 5

Sounds like a problem with your line/wiring. It could be the wiring TO your house (from BT) or, it could be the wiring WITHIN your house. Try connecting the router to the BT Master socket -which is the manin socket where the phone line comes into your house. If it works well here, it implies the wiring in your house isn't up to scratch. If it still doesn't work well, it implies its a BT line problem in which case you'll need to get them to check the line for you. BT only have a duty to provide "voice quality" lines, so if your line is good enough for voice, but not for broadband, in can be an uphill struggle to get them to address the issue.

Answer 6

Sounds like a power problem. Has there been any voltage ups and downs in the area? Did you check with the electricty company? If the herts is off or the voltage not stable, it can cause your modem to freeze or restart. Might be damage from a power surge or lightning as you said but I think you have a power problem. Call and electrician to check the power in your house.

Answer 7

Make sure you have filters on ALL the phone lines in the house. The noise is data coming through on the analog (voice) channel and the reason the broadband gets disconnected is that the signal on the digital channel is also being currupted with analog signals.

Read the link below, hope it makes sense and helps!

Answer 8

Your land line phone company can externally check your line for intermittents.
Typical phone connections have Green and Red as line number one, if you have a second phone number they use Black and Yellow.
If black and red are shorted together you may have loop noise.

Answer 9

the nsa is spying on you quick hang up and call your local phone company. and hope it`s not verizon ,at&t or any one else whose violating your civil rights.