I have just returned from a 4 week holiday to the UK on my departure with a well known airline I had a faulty entertainment screen that could NOT be switched off and could not watch or listen to any entertainment throughout the 23.5 hour flight-I was also 2 rows from the rear toilets..At the time the cabin staff got me to complete a form to be forwarded to their head office. I also sent an email which was confirmed and told that I would have a response within 28 days-I sent a follow up email and have still heard nothing. On my return flight once again for the first leg of the flight NO entertainement again-however they did manage to move me to another seat one hour after takeoff for the final leg.
Surely I am entitled to a response and suitable monetary compensation as they did not provide adequate service for the full fare I provided. Can anyone advise how I can go about pursuing this matter further???
2007-10-04 02:06:16 · 3 answers · asked by jagsea 1 in Travel ➔ Air Travel
Drop it. It happens. You paid them to get you to your destination. Nothing else. That is what they did.
2007-10-04 02:16:54 · answer #1 · answered by tamarack58 5 · 2⤊ 1⤋
Yeah tell me about it. And I used to think those MATS cattle class flights we hitched in the service was bad.
S***t they looked like the V.I.P. treatment compared to the last flight I took a couple months ago. Not mentioning any names but the company's name started with a "D" .
MATS flight might have been cattle class but way I was squeezed in on last flight I took I'll to classify that as sardine class.
I am driving next time. to heck with what the company says.
2007-10-04 09:18:44 · answer #2 · answered by JUAN FRAN$$$ 7 · 0⤊ 0⤋
You do not pay for entertainment. You pay to go from point A to point B. Period.
You also pre-paid for the food they served you.
But you did not pay for movies and other amenities.
2007-10-04 17:45:18 · answer #3 · answered by Servette 6 · 1⤊ 0⤋