I have spent a total of 2 hours and 50 minutes this week, listening to a ring tone at the other end of the phone when I try to contact them. I have now informed Ofcom, but has anyone else found that BT have charged them £160 to change providers? It is a residential account and we have never signed any contract or been made aware of any such clause....
2007-10-04 01:02:16 · 6 answers · asked by Madam Rosmerta 5 in Consumer Electronics ➔ Land Phones
NO IT IS NOT
BT are tyring to use the English Law "Verbal Contract"
At the point BT fail in the fact
British Telecom will with joy take Coin from your bank account and cut you off if they can't
BT have NO Customer Service
Just automated menus, and India
BT can NOT justify there Atrocious Customer Service in any European court.
Don't PAY for something you DIDN'T GET
2007-10-05 12:01:29 · answer #1 · answered by Anonymous · 0⤊ 0⤋
It should show on your terms and conditions you will probably be able to see a copy on their website .... you don't get charged for switching providers you get charged for ending service when still in contract, I am a BT customer but work for virgin media (not in a cabled area) and I was told of the 12 mth agreement, they advertise all over that they have 12 - 18 mth contracts, much as I don't like them they are very clear with contract info, if your in contract you will be liable for contrct charges there is no legal opt out and unfortunately by having services installed its legal and binding that you have excepted their service aka contract terms and conditions... it sux but I have to inform people of this every day at work nothing can be done
2007-10-05 16:25:42 · answer #2 · answered by shorty 3 · 0⤊ 0⤋
when you chose BT, you sign a contract for a year, if you cancel you will get charged your service charge for the remaining months to the end of your contract. i only found out when I moved houses when they close your account at the old house and open a new account at the new one - i got a final bill which was my service charge till the end of my contract! I was told to ignore it as I was still staying with BT.
I will suggest you find out when your contract ends from BT and stay with them till the end of your contract or you will have to pay the bill and i think Ofcom will tell you the same.
2007-10-04 08:13:02 · answer #3 · answered by megawale 2 · 1⤊ 0⤋
if you are cancelling your account before the contract is up then yes they an charge you a fee
The fee consists of whoever many months you had left on your contract
For example if you had 6 months left and you were paying say £30 for line rental, phone and Internet then you will be charged £240
Its perfectly legal and the are well within their right to do this as you have not honoured their contract
2007-10-04 08:07:50 · answer #4 · answered by Anonymous · 1⤊ 0⤋
Pursue this, it`s a ridculous amount of money. Go to CAB they are very good and have advisors for all problems. Hope you get it sorted....
Daylight robbery...
2007-10-04 08:05:53 · answer #5 · answered by McCanns are guilty 7 · 0⤊ 1⤋
read the small print
2007-10-04 08:04:36 · answer #6 · answered by annsummerswench 3 · 0⤊ 0⤋