I bought my wife a Diamond Tennis Bracelet for a wedding gift and she has only been able to wear it 6 times.?

Question

I bought the warranty and I am so glad I did. Each time she wears it a diamond falls out. So we take it back every time and they keep it for about 2 weeks and replace the diamond that falls out. Each time she gets it back she wears it for a few days and another one falls out. Well this last time we got it back and the yellow gold is now almost "wearing off" by the clasp and the diamonds that were replaced look darker and not as clear. I am fed up and want to just return, but am worried they will try to give me store credit or not take it back because to fit my wife's wrist they had to take a few links out. Any suggestions on what my approach should be with them?

Answer 1

check and see what the return policy is first, then check the wording of your warranty (THEY HAVE TO MAKE IT RIGHT!), and your last chance of hope could be if you used your credit card to make the purchase (some c/c carry there customer satisfaction policy for goods purchased.
My husband bought me wedding set from Friedmans Jewelry and after i wore it for 7 months one of the smaller stones fell out of the engagement ring, had to pay to replace it and the stone they replaced it with was a crappier stone also AND the white gold now has a yellow tint to it. So now my wedding band is shiny white gold and the engagement ring has a tinge of yellow gold to it. I didn't say anything about it b/c my husband would have thrown a fit all over the manager and besides it is a beautiful set and noone else notices the difference (not even him)!!

Answer 2

1) Gather & organize all of your documentation. (i.e. receipt for purchase & warranty, the warranty itself, a list of all repairs needed).

2) Review the warranty & see if it covers replacement or return issues.

3) Write a letter to the store manager & provide documentation to explain your problem & how you want it to be resolved.

Send it via USPS Certified Mail so you can track it & document your communication.

4) If you do not get a satisfactory result contact a local tv station's consumer advocacy group . You even may want to contact them for advice before writing your letter so it is more effective.

Many local tv stations have a consumer advocate reporter & offer support for consumer complaints. Contact them for advice & help. Check you local tv stations' web sites for contact info. If your story is interesting enough, it might get featured & the publicity will help your case.

Here are some sites for example:
http://cbs5.com/consumer/local_story_038165045.html
http://abclocal.go.com/kgo/index?section=7on_your_side&id=3279786