How to manage a very stubborn employee?

Question

I'm 21 years old. I run a hair saloon & have 5 employees. It has been a year. I find it lately my employees show disrespectness like, talking back to you in a rude way, many non-sense / unnecessary complains, lazy, refuse to do what you told them to, etc.
I'm thinking not to keep them anymore, but there won't be subs asap. There're 2 of them who have probs, one of them has a good skill.
I've tried to call for a meeting, in a middle of conversation they always have something to defense. In fact one of them show a very bad performance & not productive.
I've tried to give chance. But they prefer being lazy than practice.
Is this only a seasonal problem? Since this month has less customers than usual. Is that the right reason for them to not well-behaved? or...
Is this a common problem in business?
How to manage them? I see warning is useless.
or it's me too young for them?
probably they think they are in need.
how to show them that they aren't as important as they think?

Answer 1

Can the bad one, and maybe the other one will back off....if he dont let him know hes next...w/ a bad attitude recommendation..........

Answer 2

All the salons I know of are chair rentals ,
( independent contractors , not employees ).
But if you actually pay them a wage . . .
Always start with the employee that does the worst job .
Write them up and tell them they have 24 hours to improve or be terminated .
( yours is a hair salon , Not IBM , no need for long drawn out counseling )

Once the worst is gone , the others will either get the message or get gone too .
If this is a slow season , good time to do the employee change out .
Start interviewing now so they can see your are serious about replacing them .

Wussy bosses will get walked on in a New York minute .

>

Answer 3

Since I have worked in salons, this is what I think:
1-they probably are thinking that they know more than you, since you are young. What is your attitude like? Is it professional, or laid back...lead by example...
2-do they have any goals that you require they meet each month?? Salons I have been in require you to meet so many goals...new customers, retail, service quota...
3-make a list of things that need to be done on down time-Tell them that you expect to see them dusting, doing laundry, sweeping, wiping down stations, organizing retail....etc...absolutely no sitting around unless they are on break.
4-Offer an incentive for the employee w/ the highest retail sales of the month...maybe a percentage of what was brought in??
5-If you can, take them out for dinner to discuss the future of the salon...or if dinner isn't an option, hold a monthly meeting for everyone to say what they need to and any suggestions they may have..this is a great time to praise the highest seller, or boost the confidence of a newer employee...Let them know how the business is going, what plans you have for the near future, and what you would like to see from them...let them air their issues....

You need to take charge and let them know you are the boss. But you also have to boost their confidence and let them know they are doing a good job...
Good luck to you and your staff...

Answer 4

You have to command respect, you say it's slow right now perfect tie to give warning to the lazy one to shape up or your fired if he calls your bluff fire him or her!in this way the others will know your not joking in the meantime start accepting applications so you will have some prospective employees on file and won't be afraid to fire them should bussiness pick up again then you'll get your respect back hope this helps!

Answer 5

Prepare your meeting agenda in writing.

1 List topics of discussion
2 Have copy of meeting agenda ready and have them sign for their own copy, no exception
3 Rehears your meeting first and being in control throughout (Being good moderator and timing)
4 Speak your mind and ready to make decision, another word, you are ready to let them go if the outcome is not promissing. Make it sweet and short to the point.
5 Don't let people to walk out on you prior to meeting is over and have them sign off as the meet adjurn.

I used to be director at your age, is not easy. Today I were glad that I went through it and enjoy my work now.

PS: You are totally feel that you are not incontrol, you may bring moderator intead of yourself. It may not as effective as you can do it yourself though.

Good Luck

Answer 6

Seriously,don't let them get away with it.
Give them one more warning,and tell them if they don't buck up their ideas,then they'll have to look for a new job.

I wouldn't like to be a paying customer at your saloon and have someone do a half-assed job on my hair.

You gave them the liberty of a job,and they think they can act like this and still get paid - you're letting yourself get walked over.

Answer 7

You need to address the problem. Your customers will tap into the negative atmosphere and and your business will suffer. You need to put your foot down and establish yourself as the boss. Address immediately any disrespect and make an example out of one employee. Work quickly to replace him or her. Show the others that they are replaceable and that you will fire them.

Answer 8

Well I'm pretty tough but i'm the nicest person you'll ever meet you have to be both . If you are a *** hole kind of boss you will get treated as you treat them, but if you are good to them and can be hard to them when that time comes then they must respect what you are tiring to get them to do. First try to work with them ask them what the problem is and try to work on it to gether. If they are just straight out *** wholes and will not compromise then its time to threaten their jobs .

Answer 9

i may not hav much experience in buisness but r u disciplining and i dont meanwarnings like sit them down and tell them they need to clean up act or out of a job thats all i can think of i hope it works
good luck

Answer 10

I think the problem is two fold. You are 21 and it is a hair salon.