I bought the tv about 10 months ago. It's developed a black line down the screen. Engineer has confirmed a new screen is required and order a replacement. Comet have told me after 14 days of the order being placed if the replacement is not ready they will consider giving me a new TV. Am I unreasonable to expect a replacement TV quicker than 14 days ? Can I demand a new TV instead of a replacement screen ?
2007-09-26 03:45:22 · 9 answers · asked by Anonymous in Consumer Electronics ➔ TVs
If you discover a problem with something you’ve bought, you need to decide how serious you think the problem is (or if, for example, there are several problems).
If you want to give it back and get your money back, under the Sale of Goods Act you have the right to ‘reject’ an item that is not of ‘satisfactory quality’.
But you must act quickly: you have only a limited time – usually only a few weeks – to reject something.
If you don’t want to reject something (or it’s too late to), it’s worth simply phoning or visiting the retailer to explain the problem.
Many retailers will offer a replacement, repair or refund without question, especially if the item is relatively new. But if the retailer doesn’t, you have several other options for getting the problem sorted.
Using guarantees and warranties
Most items are sold with a manufacturer’s guarantee (or warranty), often for a year. Guarantees are a contract between you and the manufacturer and the manufacturer must do whatever they say they will do in the guarantee.
Usually this will be to repair or replace a faulty item.
However, a manufacturer’s guarantee does not replace your rights under the Sale of Goods Act. It will depend on the product and the fault, but you may well be legally entitled to a free repair or, in some cases, a replacement for something you’ve bought for some time after the manufacturer’s guarantee has expired (see below).
Your right to have an item repaired or replaced
Under the Sale of Goods Act, if something is not of ‘satisfactory quality’ you have the right have it replaced or repaired free. You can ask the retailer to do either, but it can normally choose to do whichever would be cheapest.
If the retailer refuses to repair the goods, you may have the right to arrange for someone else to repair it and then claim compensation from the retailer for the cost of doing this.
If it can neither repair or replace the item, you can either have your money back minus an amount for the use you have had of it, or keep the item and get a reduction on the price you paid.
You have six years to take a claim to court for faulty goods in England, Wales and Northern Ireland; in Scotland you have five years.
2007-09-28 04:23:04 · answer #1 · answered by Which? 2 · 1⤊ 0⤋
the tv is under 1 year old, if the parts take 14 days then 14 days it will be. Because you are using the manufactors 1 year warranty. thus you will have to bide by there policy. Comet cannot push any harder on your behalf. Only you can do that direct with the manufactor.
wg
2007-09-26 11:04:00 · answer #2 · answered by wondergeezer 6 · 1⤊ 0⤋
theres a few answers to this, yes you can accept repair and 14 days not to bad, remember comet got to order parts etc so thats not to bad, but you can push for the goods not being of merchandise quality.ie a £800+ tv etc should last more than 10 months and get replacement or refund
2007-09-26 13:57:56 · answer #3 · answered by lloydycj 3 · 1⤊ 0⤋
I don't think trading standards will help until Comet refuse to help.
You will have to wait and see if it is either repaired or replaced. If not then you will have grounds for complaint.
As it is they are honouring their agreement to repair, or if not possible, or to replace it with one of the equivalent standard.
Sorry, but just hold in there!
2007-09-26 10:56:39 · answer #4 · answered by cmcconnachie2000 3 · 1⤊ 0⤋
No you cannot demand new TV if it is repairable, but it seems generous to offer new TV if part for repair takes longer than 14 days.
2007-09-27 14:53:56 · answer #5 · answered by Fred3663 7 · 1⤊ 0⤋
14 days is perfectly reasonable, under the circumstances.
The vendor is doing everything they can (and are required to do by law) to help you.
What more do you want?
2007-09-26 14:25:59 · answer #6 · answered by Nightworks 7 · 0⤊ 0⤋
If an item is not up to a reasonable standard(which this is clearly not) you are entitled to your full money back or a new replacement.Don't be fobbed off with a repair,they are trying it on.
2007-09-26 10:54:18 · answer #7 · answered by Anonymous · 0⤊ 2⤋
well if the plasma is fixable then you will have to wait for the 14days im a fraid! they proberly have to order the part anyway..
2007-09-26 16:33:26 · answer #8 · answered by Anonymous · 1⤊ 0⤋
Contact trading standards they will best advise you.
2007-09-26 10:50:44 · answer #9 · answered by richard_beckham2001 7 · 2⤊ 0⤋