Again. I know it's not the right category, but my friends are all in R&S.. can you all help me out with specific stories of bad experiences with call centers? Thanks in advance!
2007-09-20 06:54:02 · 9 answers · asked by Kallan 7 in Society & Culture ➔ Religion & Spirituality
I bought my husband an RCA DVD Recorder, and we were having problems with one of the functions in particular. I called to get a little technical support, and not only was did I reach someone who didn't speak English very well, but they were reading the information about the feature WORD for WORD out of the user's manual. When I tried to explain that I had already read the info in the manual, they still continued to recite it verbatim. This person had absolutely no firsthand knowledge of the product; even worse than that, they seemed to lack the conversational skills to discuss my problem with me.
2007-09-20 07:05:10 · answer #1 · answered by Anonymous · 2⤊ 0⤋
I hate calling tech support at any American-owned company, and then getting stuck with someone who can barely speak English. I don't have a problem with people speaking other languages, and I'm from immigrant stock myself, but if a company does business in a certain country, then their tech support people should know how to speak that country's languages clearly. It drives me nuts to have to say, "Pardon me, but could you repeat that?" every two minutes. And several computer companies' tech support (Compaq, Dell, Gateway and more) have been extremely rude in answering questions, including tech support for a brand new Gateway computer that was malfunctioning right out of the box, and continued to have major problems for the life of the product. Also, for a non-computer company, I should mention Tracfone. My girlfriend has a cell phone with them and says that their tech support is the worst on the planet. It's pretty bad. She's had me call them before (because she can't stand to). Same old story...I'd end up with techies who can barely speak a sentence of English accusatorily suggesting that since there's a problem, I must've done something wrong.
2007-09-20 07:17:13 · answer #2 · answered by solarius 7 · 2⤊ 0⤋
As xenophobic as it sounds, I absolutely HATE it when I call a call center and am shunted off to India. It NEVER EVER helps.
Other than that, all too many times if there is a problem with a product, the person immediatly assumes it is my fault. While I know that statistically this is probably usually the case, I am NOT an idiot, and I do know how to restart an electronic device. Humor me. While YOU may know I've done something stupid, and I know that I've done something stupid, pretend that I haven't and actually make it sound like you care and are trying to solve a problem with me, not for me (However obvious that problem's solution may be).
2007-09-20 06:59:07 · answer #3 · answered by Anonymous · 3⤊ 0⤋
Jet2!! I booked a flight to visit my mother who is terminally ill and, within about 15 minutes of doing so had a call from my sister saying not to come as mum was not up to having too many people around her at the time. I got on to the call centre to see if I could change (not cancel) the booking. I then spent the whole day on the phone to various people (who's command of the English language left a lot to be desired!) explaining the situation and I was told that they couldn't change the flight as I had checked in on line and that was tantamount to actually boarding the plane . I even suggested that they change the details to those of my sister in law who was travelling on the same flight and that she could change the date of her flight to the following week and put in my name. Theyn wouldn t have any of it. I was told that a manager would call be back in 2 hours and 3 odd hours, later, having had no call I rang them back. The minion who answered the call insisted that he could help to which I told him if 3 managers couldn't help me then he certainly couldn't. I was told to write to their complaints dept (nobody -allegedly -who works for Jet2 has a telephone number for their complaints people - wonder why!!??) and would hear within 21 days. 29 days later I still had no reply. 2 days after that I finally got a letter saying basicaly tough s**t. We dont do refunds or cancellations. I didn't want to do either, only change the dates.
Moral - never check in on line in case you need to change your flght at short notice - they are totally unhelpful .
It would be nice to talk to someone who could actually speak my language in a way that I could comprehend but I won't hold my breath!
2007-09-20 23:11:36 · answer #4 · answered by Moon Maid 3 · 1⤊ 0⤋
I hate calling DELL. They always say I am the one at fault. And I paid for at home tech support but they never send it out, no matter what.. I just want to call, get help sent out to my home, then hang up. I don't want to be on the phone with somebody for 3 hours and not get the problem fixed. I HATE THAT!!!
2007-09-20 07:05:35 · answer #5 · answered by Freq, Grandparent of Y!A 4 · 2⤊ 0⤋
My Internet provider. Every time my Internet goes down, which is many times a week, they simply won't answer the phone. They let me waiting, while they play a recorded piece about how wonderful their cable TV service is...Until I give up. :(
Hope this helps!
Good luck with your work! :)
2007-09-20 22:22:35 · answer #6 · answered by Moon :) 7 · 1⤊ 0⤋
when they tell you to hold on a minute and you've been on hold for over two hours (at least most customer service have toll free numbers..) when you call they tell you hold and hang up... oh well they lost a customer usually..
2007-09-20 07:04:19 · answer #7 · answered by htpanther 3 · 1⤊ 0⤋
jet 2. to long to go into, but i did start loosing my temper with them. would have had more effect beating my own head off a brick wall.
2007-09-20 22:59:46 · answer #8 · answered by Anonymous · 0⤊ 0⤋
I don't want to answer this question because they really SUCKS !!!
2014-09-11 23:41:37 · answer #9 · answered by Anonymous · 0⤊ 0⤋