Implementing a reward program to improve the sales?

Question

Hello, I’m implementing a reward program to improve the sales metrics in a call center.
I would appreciate any advice that could be helpful. The budget for the rewards is very low, for that matter it would be better creativity ): hahahha
Best regards,

Answer 1

Did apart time job some years ago on telesales, selling kitchen designs. We were paid commission for each confirmed design carried out in the customers house. When the appointment was made we had a basketball net in the office and if you scored with one ball the commission was doubled.It wasn`t a full sized net and very few people actually scored, but still an incentive.

Answer 2

When working with small budgets. or really any size budget, the point of a reward in most caes isnt so much the reward as the recognition of employees efforts and successes.

Call centers tend to be in most, not all cases, part of a penalty system. Penalties for that, fault for this. There are so many rules, regulations, procedures, metrics in call centers than even the best employees cant help but fall afould of something sometimes. This is understandable in some ways. Call centers face many challenges. Tight budgets. High standards based on asnine studies produced by outside consultants. Oodles of regulation etc.

Point being, remember this. As much time as I'm sure you have to conseul employees on failures, try to spend as much time finding things being done well, or best efforts given and recognising them. Verbally. A brief note of thanks for a job well done. As far as rewards, find out what you want to reward, and do something creative that isnt monetary. Why not monetary? Because its a small budget. If I work a whole month and am the top sales person who wrote 250k worth of orders and you give me a $50 bill, I'm going to feel unappreciated. A night at The Olive Garden for myself and a guest(also about 50$) will have a better impression.

Answer 3

I agree with recognition. There's a saying in the sales and direct marketing industries that goes "What gets recognized, gets repeated." According to estimates almost 80% of people who leave their jobs voluntarily, leave due to lack of recognition. If you implement a monetary based reward system, you'll find that your employees will come to feel as if it were an entitlement rather than a reward.

Answer 4

As a call centre worker for many years I don't believe in rewards as it causes too many problems within the workforce. If the worker is paid a good enough wage and is suited to the job then they will do the job to the best of their ability, as long as you make it clear to them that the first call should be as good as the last call then your sales figures should be good enough, if you start rewards you will find your appointments will increase but the final sales wont as the workers will not be putting through good enough appointments, just to get more than the other workers.

Answer 5

I take it you are not the "boss" so financial incentives would be minor.
Bend your mind around the word "Recognition"
Everyone loves to be recognised, many people will do extra work for no more pay by being recognised with the word "manager"
Think of something cheesy, how about a badge to say "weeks top dog" or something like that. Once given, they won't want to give it up easily !!

Answer 6

something that they will all aim to win the call centre i work in has the most cheesiest incentives and non of them work. the simplist way to achieve better results is to treat your staff with a bit of respect something my place fails miserably at i coach the advisors and feel so sorry for how they are treated if you pay peanuts you get monkeys its that simple for example my place will say you have to end the call with the cust at 6 mins even though it takes 15 mins to place the order if you dont your in trouble and what is the incentive for them at the minute a warm bottle of bacardi breezer call centres wonder why their staff turnover is so high they should take a look at how they treat their staff and also the idiots they call managers!!!! if it was me i'd be asking them what they would like to see as an incentive you will be surprised at just by asking them what they would like the difference you will see in their work effort you wont please them all but if they have an option or choice they will respond better to that than no choice at all

Answer 7

it particularly is all approximately incentives. once I coach agencies and executives all of them ask a similar question which you probably did. the respond is easy, act because of the fact the worker. what's in it for them? there is an quite sturdy probability that working on your shop isn't their existence's ambition, and that they actually basically care approximately their paycheck, no longer yours. carry month-to-month shopper help contests, have a advantages like an ipod or mall present certificates for the member of the workers that went above and previous to help shoppers. greater advantageous yet, have an entire shop promo that includes all the workers as one, case in point one hundred% on the secret save potential that each and each worker gets X (make it a worth prize for his or her confusing paintings). have self belief me, your team will do the paintings for you, getting on every physique's case who isn't as much as par. Your shop proprietor or company ought to have no issue with this, and in fact will greater advantageous than probable grant you a boost or further promoting in the corporate for being considered one of those innovative member of the crowd and furthering the shops revenue.

Answer 8

Try giving them 10 points for a top answer! lol Maybe a prize for the top sales person would work? But make it something good!

Answer 9

Gee- most salespeople get a commission. Give them some small % of everything they sell, and you will see people pushing products hard. I realize that this goes against your "small monetary value" requirement, but sometimes, you get out of something what goes into it.

Answer 10

I think the common standard is a monthly lunch for the top performers .
Take them to lunch and pick up the tab .

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