Can anyone give me some advice please. I purchased an item on ebay and never received it. Have waited about 28 days for this item. Have communicated with the seller and totally believe they have sent the item, have now received their proof of delivery together with a completed claim form for Royal Mail, enclosing sale of item information. I told the seller I did not want them to be out of pocket as I know the item has been sent, but is it correct for me to claim from the post office of paypal? secondly, how do I leave feedback for this item? as it would be negative for the seller, but I dont really want to leave a negative feedback coz the seller has done all she can to assit me. Any advice appreciated. Thanks
2007-09-18 03:37:33 · 22 answers · asked by jude 6 in Business & Finance ➔ Credit
Since it was not the seller's fault that the item was lost, then you should leave a feedback that the item was lost in the mail. This way you are not giving her a bad feedback.
Take the copy of the sent item receipt to the post office since they are the one who are responsible for lost packages. They should have the amount equal to the value of the item given to you as a replacement.
2007-09-18 04:05:22 · answer #1 · answered by Lord_Benjew 2 · 1⤊ 1⤋
It is the fault of the post office, so I wouldn't leave negative feedback for the seller as that is a bit mean if it isn't their fault. I am a business seller on eBay & a couple of times parcels have been lost in the post but I have always sent a replacement or given a refund as it isn't fair for the buyer to be out of pocket & as a business I feel you have a certain responsibility. The seller will almost definitely get compensation from the Royal Mail, which they should pass on to you as you have paid them for the item. You haven't said what it is, value etc, or whether the person is a business seller or private seller so it is hard to say exactly what action you should take, but if the seller won't give you a refund (less delivery costs is normal practice) you could try taking it up with PayPal. You should be covered by the PayPal buyer protection policy, but you'll have to look into this as I don't know much about the small print. I hope you get it sorted - it is most annoying I know.
2007-09-18 03:56:11 · answer #2 · answered by Anonymous · 0⤊ 0⤋
If the seller did not insure the item when he/she shipped it then there is no claim to be made to the post office (also the shipper has to file the claim, so she would be filing a claim with Royal Mail).
If you file a claim with paypal then they debit the sellers paypal account and give you your money back. Beware, this is not automatic, if the seller disagrees and provides the proof that she shipped the item to you and it was delivered...even if the delivery didn't go to you, she wins the dispute, this is EXACTLY what happened to me, I wasn't even given a chance to rebut the seller, they proviede a tracking number from USPS and paypal said that was sufficent proof that I was sent the item, even though it didn't arrive.
If it were me and I was sure the seller did their due diligance and shipped the package and it just got lost or delivered to the incorrect address then I would leave either neutral feedback or no feedback. You can't give a positive feedback because you didn't get your item, and you believe that they did their job, so it isn't ethical to leave negative feedback. Nothing says you MUST leave feedback for every purchase, so just don't leave any, the transaction after all was never completed.
2007-09-18 03:57:56 · answer #3 · answered by Anonymous · 0⤊ 1⤋
The sender has to claim from the Royal Mail. Open a paypal dispute and let that run it's course. Usually pretty efficient. There should be no problem if the item was sent by recorded delivery etc. You don't have to leave feedback, if you are really happy that the seller is genuine. You can just tell them that you are going to leave the feedback until the issue is settled.
2007-09-18 03:49:51 · answer #4 · answered by mr_reading_steve 4 · 0⤊ 0⤋
First off dont do it through paypal - if she can provide a tracking number then you wont have your claim granted.
You state that you have received a proof of delivery? If that is the case - where was it delivered? Or are you just meaning a proof of postage? If the item was not sent recorded delivery or special delivery- then you can make a claim through paypal and will win.
If the item has been sent via trackable means then its up to THEM to make the claim through Royal Mail, as the contract is between the poster of said item and the delivery company i.e royal mail.
Also note that you only have 30 days in which to make a paypal claim
2007-09-18 03:55:33 · answer #5 · answered by forgetmenot1908 3 · 0⤊ 0⤋
Are you in Canada? I've worked for companies where whenever we send stuff to Canada we have trouble. Seems to be the same with ebay. If you claim with paypal, paypal will rule against you if there is a tracking number showing it arrived, reguardless of whether it actually ever did or not. Plus, even if they ruled for you the money would be taken from teh seller which wouldn't really be right. The seller actually fulfilled their obligation and it's not really theyr fault there's all these problems with Canadian mail. I would leave a positive feedback as he/she did everything they were supposed to. By the way, paypal is a terrible company. First off they are owned by ebay so it's ebay charging you even more money to sell your items. Secondly paypal reports people to the govenrment for all types of things so don't deal with narcs, and thirdly they can for any reason hold all the money in your account or freeze your bank account for no reason at all. They are crooks and a scam and I wouldn't use them if I were you.
2007-09-18 03:45:04 · answer #6 · answered by Anonymous · 0⤊ 0⤋
You would leave the seller positive feedback saying something simple like she is a good ebayer-you don't need to go into the ins and out of the whole story.As the seller has the proof that she sent the item she needs to claim on your behalf from the post office-it is quite straightforward to do.
2007-09-18 03:44:10 · answer #7 · answered by Anonymous · 0⤊ 1⤋
just file a claim to Paypal that the item was never received. The buyer should be helping you track down the item. although they have proof that the item was delivered, it was not delivered to the correct person. They should have the respect to help you find your item by talking to Royal Mail or who ever the delivery service is. i would just continue to talk to the seller about the matter.
2007-09-18 03:43:27 · answer #8 · answered by Thomas 5 · 1⤊ 0⤋
I once had something lost in the post and I just stated in feedback that it wasn't sellers fault and I would use them again...
Item turned up about two months later... so I informed the seller and eBay added a note to the feedback.
Course, by then I'd bought another one from another seller, but, hey-ho what the heck!
2007-09-18 03:46:37 · answer #9 · answered by franja 6 · 1⤊ 0⤋
If they have sent proof of sending an the item is lost in the post then the post office will cover cost up to £32 all you need to do is send a copy of the C.O.P certificate of posting and a copy of your invoice to the amount you paid.
they will then reimburse the seller up to £32 so as you brought the item its no on you to claim.
The responsibility falls on the seller
2007-09-18 03:53:54 · answer #10 · answered by Anonymous · 0⤊ 0⤋