My daughter took out insurance for her car via the internet. As she understood it, to make one payment, then a further £400 at the end of the month, but the company took the whole lot from her account, leaving her with bank charges for an overdraft she can ill afford. She has phoned them, and requested the replace the money back in her account, and they have said its impossible to do this. Can ANYTHING be done?!?!
2007-09-11 07:06:55 · 10 answers · asked by SUPER-GLITCH 6 in Cars & Transportation ➔ Insurance & Registration
First thing is to write to the insurance company as a formal letter of complaint so that you get their answer in writing.
It is only after you go through their complaints procedure that you can go to the Financial Ombudsman Service (details will be provided in the insurance company's final letter)
If the company is not on the FSA register then you should inform the police and the FSA.
2007-09-11 22:56:12 · answer #1 · answered by welcome news 6 · 1⤊ 0⤋
If she set up a direct debit, and has documents showing that a charge was made at the wrong time then the bank is responsible for sorting it out. Note that the insurers may well cancel the insurance if they think premiums have not been paid. If she doesn't have this payment schedule then the bank will be entitled to make charges for the overdraft.
Always make sure you are certain what you are doing before handing over bank details!
2007-09-11 21:10:38 · answer #2 · answered by The original Peter G 7 · 0⤊ 0⤋
It sounds as if there was an uprate on the policy due to some information that the insurance company found out about after the policy was first started, she needs to find out why there was an uprate and then see if it can be fixed. She most likley recived something in the mail about this.
Also it was suggested that she try to cancle the policy as of the date that she started it and get a new policy, while she can cancle this one she can not do so as of the date that she got it, she would have to cancle as of the date that she is asking for the policy to be cancled and I won't recommend her doing so without knowing why it was uprated in the first place or she will just keep having the same thing happen again and again.
2007-09-11 08:55:06 · answer #3 · answered by queenginn 1 · 1⤊ 0⤋
When it comes to insurance you should never give out your information unless you are 100% certain you know what is going to happen and when it will happen. In this case she is more than likely out of luck because insurance companies cannot put money back into her checking...(no insurance company can do that.....only a bank.) they can however mail her a refund for the amount they took.
If it was me I would call the company and ask to speak with the person who processes my transaction. Then have them explain what happend to me so that I understood what happend. If I wasn't satified with that then I would as for the supervisor and discuss the issue with that person as they should have the ability to help her with this issue. IF they are un-helpful and are not cooperating with your daughter I would reccomend having her cancel the policy she took out effective the day she took the policy out and find a different carrier ASAP..
Hope that helps.
Momma_Bear
2007-09-11 07:28:36 · answer #4 · answered by the_morris_bears 4 · 1⤊ 0⤋
I take it you have a print of the terms and conditions? To be fair to the insurance company (which I hate being), the arrangment you describe is unusual in the extreme. It's normally either pay the entire premium up front or spread it over 12 monthly payments. I fear your daughter may have misunderstood.
2007-09-11 21:39:29 · answer #5 · answered by champer 7 · 1⤊ 0⤋
I suggest if what is said is in writing then print it off and phone the insurance company and explain this to them. Also the bank
If not in writing and she just assumed then unfortunately nothing can be done.
2007-09-11 07:15:53 · answer #6 · answered by WelshLad 7 · 1⤊ 0⤋
Phone the company back, and ask for the name and address of the Insurance ombudsman. They are obliged to give you this information.Then write to the ombudsman and explain what happened to you with this company. You can get better advice from the department of Fair trading.
2007-09-11 12:16:30 · answer #7 · answered by Anonymous · 1⤊ 1⤋
I would talk to a supervisor, and if that doesn't work. She needs to call her bank and report it as fraudulant. The bank should be able to get the funds back and reverse the charges.
2007-09-11 07:13:36 · answer #8 · answered by Anonymous · 5⤊ 0⤋
Hopefully she has a copy of the contract. She may be out of luck if the contract states they payment is taken out in full.
2007-09-11 07:12:03 · answer #9 · answered by mrsdeli 6 · 3⤊ 0⤋
Insurance companys seem to be a law into themselfs
2007-09-11 07:10:27 · answer #10 · answered by Anonymous · 3⤊ 3⤋