2007-09-10 20:43:45 · 15 answers · asked by Gina-g 1 in Business & Finance ➔ Careers & Employment ➔ Other - Careers & Employment
Listen to them. Repeat what they are saying, in your own words and check if you understand their point correctly. Explain if needed, but do not argue. Tell them what the next steps would be. Smile and look straight into their eyes you talk in a low voice. Put yourself in their position and imagine how you would want to be treated.
2007-09-10 23:49:58 · answer #1 · answered by andrew sts 2 · 0⤊ 0⤋
I agree, but polite and curtious and do everything you can to satisfy the reason they are unhappy. If they yell at you, just keep a smile on your face and try everything to remedy the situation; however, if the customer is so dissatisfied that they act like they are going to turn violent, make sure you have someone near by to call the police ;)
2007-09-10 20:56:22 · answer #2 · answered by Anonymous · 0⤊ 0⤋
Calmly and politely. But if they get abusive to you personally (verbally or physically), then the conversation is over. Send them on their way.
And you can't please everyone. Some people complain just so they can get free stuff. They will never want to pay for services, so if you lose them as a customer, its no great loss.
I've gone out of my way many times to help out a reasonable dissatisfied customer, and they usually appreciate it.
2007-09-10 20:55:26 · answer #3 · answered by hypno_toad1 7 · 0⤊ 0⤋
Pay very close attention to them and their dissatisfaction, try to work something out with them.. be pleasant and polite always.. Depending on where you work, ask if they want a refund if one is available or to file a complaint.. sometimes attention and showing you care will turn a dissatisfied customer into a satisfied one..
Good Luck
2007-09-10 20:56:15 · answer #4 · answered by Rebel 5 · 0⤊ 0⤋
You can't always satisfy an asshole. Some folks are predestined with a specific gene or something to enable them to complain about perfectly wonderful occurrences.
Depends on the person, but I've had success with many practices:
1. Acquiesce and pacify (I hate this one) They win regardless of fault.
2. Provide an alternative (better and they still win)
3. Cause them to understand that they are the unreasonable person (in a very personable way; you'll figure out your style), and they will be in your hand from then on (personal experience and my favorite end).
All of these are practiced calmly and with a friendly helpful manner: Do Not Be The ASSHOLE(There is only room for one).
2007-09-10 20:57:23 · answer #5 · answered by Lori 2 · 0⤊ 0⤋
If a client is dissatisfied over a difficulty, despite in the event that they are the only in charge, use a comfortable voice and hear! Then believe them that they could be annoyed with the area and promise to paintings to wonderful it (interior of your employer's regulations...i.e. returns of non stocked products). often times it incredibly is a greater acceptable employer determination to swallow the fee of a few services or products, if the shopper is a sturdy one and grants a huge earnings on your employer. talk on your supervisor while you're new or don't have the authority to authorize suggestions on your very own. never, ever, lose your cool and start to indicate out the shopper is incorrect or start to argue with them. for each client misplaced, they tell 10 others. it is greater straightforward to maintain that client than locate 10 new ones.!
2016-12-31 19:22:09 · answer #6 · answered by holtjr 3 · 0⤊ 0⤋
Nicely and politely.. A good salesman will turn a dissatisfied customer into a contented one.
2007-09-10 20:49:49 · answer #7 · answered by Anonymous · 1⤊ 1⤋
Politely
2007-09-10 20:53:42 · answer #8 · answered by Radiator 4 · 0⤊ 0⤋
if they are dissatisfied for a good reason, be understanding and make them feel that 1. you care and 2. you want to help make the situation better for them (even if you can't.fix whatever it is that is bothering them, just make them think that you care and want to try. they'll appreciate it.)
if they are just being obnoxious and rude, be extra friendly and smiley. people who are aggressively rude want to make people feel bad about themselves. the more smiley and friendly you react will really really frustrate them. it can be funny and because it IS funny, you won't let it affect you and can walk away laughing instead of being stressed out.
2007-09-10 20:55:21 · answer #9 · answered by Sancho Nelson Reiley 3 · 0⤊ 0⤋
Depends on whether I still want them as customers and how bad they are acting. I will try to reason and work out the problem to everyone's satisfaction. If they are behaving badly, we might just have to agree they have a problem.
2007-09-10 20:56:29 · answer #10 · answered by towanda 7 · 1⤊ 0⤋