The damage is big time.While i was doing my usual luandry i heard a loud bang inside, and while spinning made a very loud noise. I cheked on the machine and the drum got dent on it and it ruin all our clothes, company's repairman came and order the parts but then three days later, received a letter saying that the parts will be delayed and it will not be in one week time, when i dont know when it will arrive.We cannot wait any longer oz we have a baby and its so difficult without a washing machine. I want them to change it to a new one or return my money? Can i do that?
2007-09-07 23:56:43 · 10 answers · asked by janer 1 in Consumer Electronics ➔ Other - Electronics
As it is under a year old it is under guarantee and you are entitled to it repairing for free,parts and labour, if they are unable to do so they must provide you with another one, unless you caused the damage yourself.
http://www.consumerdirect.gov.uk/
will tell you all your rights.
2007-09-08 00:11:01 · answer #1 · answered by Clare 2 · 1⤊ 0⤋
I hope you've got the receipt. With the receipt, you have one year gurantee wherever you bought it. Without the receipt....hmm....don't know what to suggest.
We bought a cooker from Argos and they delivered a bashed cooker! We asked for a replacement and it took 2 weeks. So basically we had to eat out every single day. But we kept all the receipts from the restaurants and we were fed up with them so we sent them the receipts saying we had no choice but eat out because of their bad service and we said it would be only fair for them to pay for our meals. They did! We were fed up waiting and we said we would like a full refund on the cooker that never got delivered. We got the money back as well.
So if you've got the receipt and you need to do your laundry, go to a laundrette and ask them if they can give you a receipt everytime you spend money there.
Within one year and you've still got the receipt and you are not satisfied with their service, you could ask for a brand new machine. They can't just let you hang in there. I would push for a full refund if I were you and get down to another shop to get a new machine.
Get on their case!!! If you don't stand up for yourself, they'll just ignore you.
2007-09-08 00:15:33 · answer #2 · answered by balgownie34 7 · 1⤊ 0⤋
If they cant repair it then you are entitled to a refund. I'm sure you got a 12 month guarantee??? Also claim for compensation if all your clothes are damaged. If no joy then tell them that you will be reporting the issue to your local trading standards office and also go to a citizens advice office for advice, good luck!!
2007-09-08 00:02:11 · answer #3 · answered by IAN B 2 · 1⤊ 0⤋
Coast shelter on an well-known basis responding for seek and Rescue missions off the Alaskan Coast; Coast shelter Cutters intercepting drug runners, unlawful migrants that are in makeshift vessels attempting to make it over to the US. working with the U. S. army interior the Persian Gulf to board and look into vessels to verify secure practices of all. All provider branches responding to organic mess ups which includes hurricane Katrina/Rita, and the reaction is ongoing to on the present time.
2016-10-18 07:40:35 · answer #4 · answered by ? 4 · 0⤊ 0⤋
they will only give you a new 1 if they are unable to get the parts and you could be waitin weeks for them to repaire it. ask someone to help do your washing for you they should understand that you have a child
2007-09-08 00:00:16 · answer #5 · answered by NIKKI 3 · 1⤊ 0⤋
If you guys got a warranty when you brought it, it is probably not too late. I would sure check if your Washing machine is still covered.
2007-09-08 00:00:32 · answer #6 · answered by シ Pete 4 · 1⤊ 0⤋
They can replace it,give you your money back,or repair it,it is usually up to them.You can insist on a new machine if you like,the make you have does,nt sound too clever does it?see how you get on.
2007-09-08 00:02:51 · answer #7 · answered by Anonymous · 1⤊ 0⤋
You may have to ask them. Sometimes they will repair it even is thats not what you want. Tell them loudly that you are unhappy and you want your money back.
2007-09-08 00:01:12 · answer #8 · answered by kiwichickie 3 · 1⤊ 0⤋
no you cannot since it is under warranty . take your laundry to a laudromat there are alot of folks who dont have a washer and a dryer . good luck .
2007-09-08 00:00:28 · answer #9 · answered by Kate T. 7 · 1⤊ 0⤋
If its under guarantee - yes
2007-09-07 23:59:24 · answer #10 · answered by Ask_Elvis 5 · 0⤊ 2⤋