Why is it that when I take a message for a person who isn't in the office, the caller doesn't say "Thank you"? What happens is that after taking the message, I'll say "Ok, I'll let him know." Then there's silence, as if I'M supposed to say thanks. What the F***? And if I do say thanks, they'll say "Uh huh" like they deserved it. But I did THEM a service. What's up with these a$$holes? BTW, I'm not the receptionist here, not that it matters.
2007-09-06 10:16:49 · 18 answers · asked by sueannaj 2 in Society & Culture ➔ Etiquette
You folks are so missing the point. My being courteous (which I am) is irrelevant. The caller expecting ME to say thank you is absurd. IWANTUXCLUSI - your answer makes no sense whatsoever. The question - and I repeat - is why do callers not say thanks when I take a message? Even if they chose not to, they can least say "Ok, bye" after I say "Ok, I'll give him the message" instead of breathing on the damn phone. Geez!
2007-09-06 10:32:20 · update #1
So yeah it's fine if they don't want to say thanks, but what's up with the pause after I acknowledge that I have the message?!?
2007-09-06 10:33:33 · update #2
Oh and "representing [my] company" is also irrelevant to the question.
2007-09-06 10:34:25 · update #3
You are doing your job, whether that job is in your specific list of job duties or not is irrevelant. Therefore, most people are NOT going to say thank you. I know it sucks. I am a receptionist too. But if the worst you get while on the phone is someone not saying thank you, then you really have nothing to complain about. Complain after you get cussed for something over which you have no control, or when someone accuses you of not delivering messages, or when you are accused of lying about whether that person is there or not.....need I go on? See, there are worse things than people not saying "thank you"!
2007-09-06 10:44:38 · answer #1 · answered by startwinkle05 6 · 3⤊ 0⤋
I agree with you that they are rude. Unfortunately, that's become quite the norm these days.
To be honest, I can't remember if I say thank you when someone takes a message for me. I hope I do. But it's so rare that I get a REAL person these days. Possibly the problem is that these people have become so accustomed to automated services that they forget to be polite. After all, you don't thank an answering machine, do you? So they treat you like the machine, forgetting you are a real person.
Thank you for your question and for giving me the opportunity to voice my opinion. And while you're at it, would you tell Dave that I won't be able to make it to the meeting on Friday. Thanks!
2007-09-06 10:46:04 · answer #2 · answered by Goddess T 6 · 1⤊ 0⤋
asking impertinent questions like 'where are you from' and demanding that they talk to you because you think they are pretty is extremely rude, especially from someone who is meant to be in a customer service role. As someone working in customer service, you do not have the right to talk to customers like this. You are there to assist them with their queries and provide them with the services or products your business is selling in a polite, helpful and courteous manner. You are not there to hit on them. Not even the pretty ones.
2016-04-03 07:23:18 · answer #3 · answered by Anonymous · 0⤊ 0⤋
if you are taking inbound calls. then it is your job to take messages. why should i thank you for doing your job?
especially when. (more than likely)
i am responding to a call placed to me by your company.
or i am calling to try to get a piece of crap that i bought form your company fixed or replaced (yeah this means Microsoft)
i probably had to fight with a automated answering service for the last hour. trying to get to a live person.
Just to be put on hold for another 20 minutes.
to find out that the person that i have finally contacted is a lackey that cannot answer my question. or even tell me what i was called about. and that there is not a supervisor in the floor
that can give me some answers.
thank you very much for wasteing 2 hours of my life.
***********************
however if i am calling to contact a family member or something like that. then i will thank you for taking the message. because handeling personnel calls is not your job.
2007-09-06 10:29:05 · answer #4 · answered by Anonymous · 0⤊ 2⤋
I deal with this all the time in my job. The people who are calling probably think you are the receptionist. The way I handle it is by saying "I'll make sure he gets the message. Thanks for calling." They usually say thank you then.
You aren't going teach anyone manners, so just let it go. But I do understand how it makes you feel.
2007-09-06 10:27:50 · answer #5 · answered by Gal from Yellow Flat 5 · 4⤊ 1⤋
Yes I know exactly what you mean. Some people are so rude and expect others to treat them like royalty. I would not say thanks, because that is just what they expect you to do. Maybe it will teach them a lesson, but I bet they are beyond that stage.
2007-09-06 12:47:10 · answer #6 · answered by Amy K 5 · 1⤊ 0⤋
Some people are rude, plain and simple. The airlines are partly guilty for cultivating the "business class", like they're something over and above everyone else. Some have taken this attitude to heart over the years, and don't worry, they treat everyone else rudely too.
You are being paid to be polite. You cannot control what other people do, so you accept it and move on.
2007-09-06 10:25:08 · answer #7 · answered by Anonymous · 2⤊ 3⤋
I would just remind myself that sometimes people forget their manners and try to forget about it. Just assume they are not TRYING to be rude so you can forget about them and not dwell on it.You can also try "Have a nice day" instead of thanking them.
2007-09-06 15:49:22 · answer #8 · answered by Julianna 3 · 1⤊ 0⤋
Some people weren't brought up that way. They're proabably Yankees. ;)
2007-09-06 10:53:01 · answer #9 · answered by Anonymous · 2⤊ 0⤋
That is true, you are not the receptionist. You are representing your company at the moment though.
2007-09-06 10:24:04 · answer #10 · answered by kayboff 7 · 4⤊ 2⤋