Self catering holiday woes?

Question

We have returned from a week's self-catering holiday in South East Spain, booked through a UK travel company, which was marred by a cooker and washing machine that did not work. For a self catering holiday, this of course is inconvenient to say the least and led us to pay £50 in excess baggage for wet towels that could not be dried on the final day.

The Spanish agency has said we are fabricating the claim as the equipment was working ok and it is our word against theirs.

Our UK travel agency are preferring to believe their Spanish counterparts.

I am planning to write again for the final time to the UK travel company asking for financial compensation for my consideration saying I am surprised they value their reputation so poorly, and plan to raise this with a travel journalist relative of mine, unless I receive a satisfactory response.

What do you think I should do/ do differently?

Thanks SM

Answer 1

I think talking to your relative seems like a good idea. they may have some further advice for you. good luck in getting compensation for your holiday.