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I am a full time college student and work 35-40 hours a week as a waitress. I make minimum wage plus tips. It just frustruated me whenever people don't leave me any tip or like 5 %. That is such a waste of my time when I can serve other tables who give me 20% tips. What make it worse is that I work at a Japanese restaurant where the chef(the owner)take half of my tips and he also takes out the credit card transaction fees from my tip every night. I just absolutely hate when people coming in using their credit card and leave no tip. I don't care if they are doing a take out, they should at least leave me something. It is like I am paying them to come in to get food and i have to take my time to serve them while i am paying for their credit card transaction fee by the end of the nights. and people dine at the sushi bar are so clueless that they don't realised the chef takes tips too. they don't tip because they think that i only brought them their drinks so i don't deserve any tips.

2007-08-30 19:34:05 · 29 answers · asked by liveforever1101 2 in Society & Culture Etiquette

Just so you know, the credit card mashine automically charged like a 30 cents each transactions; so regardless if I received tip or not, the owner will take out 30 cents out of my tip. Thats the reason I am mad when people do not tip. I work as a waitreee for 4 years now, I do not expect everyone to tip me 20%. I just hate it when I have to pay for people credit card transaction fees when they leave me nothing. It is like they are taking 30 cents out of my pocket for coming in.....I don't even think this is legal for the owner to do this.....

2007-08-30 20:20:02 · update #1

yes i do agree with you that i think this is illegal for the owner to take tips...but since he is the sushi chef and takes the order when and only when people sit at the sushi bar(when i have 12 tables to take care pf personally.) so maybe he deserve a portion of tip? i don't know...but i am almost for sure it is not legal for him to take my tip to cover his credit card transaction fee, but beside quit, what else can i do? i mean, i have worked therefor 2 years and it has been going on for years, should i just walked away after being taken advantages for 2 years?

2007-08-30 21:50:33 · update #2

forgot to memtion, i don't get paid overtime i only get paid by fixed shift hours. we closed at 10 but if a customers stayed until 12 then i would not get paid for those 2 extra hours.

2007-08-30 21:52:52 · update #3

First of all, I gave people my best service everytime even though i know they are not going to tip. I get mostly 18-20% but i just can't stand people who come in tipping 5% when I give them excellent service. I could not disagree more with terri who thinks you should not tip people your hard earned money as if servers do not work hard for their money. as servers, the IRS assume we get at least 15% of the bill and so they tax us 8% of the total sales regardless if your cheap butt tip us or not! Coming in bossing people running around for your fat meal and leave like a 5 % mean tip is just an insult. sure its your money you can spend it how you want and i certainly do not expect everyone to tip me 20% or more. I just wish people would appreciate us more instead of treating us like a third class citizens.

2007-08-31 11:44:48 · update #4

to sdfsd a, you have a sad soul. i am assuming that you did not have to rely your job to pay bill.i wish i was like you who got parents to pay bills. i have to pay tution on my own and living on my own. i do not whin i just wish everyone could understand we chose this job knowing it is way more work than a regular minimum wage job to make more money to support ourselves. yes life is all about choice, but there is NO CHOICE when your minimum wage job isn't paying for your bills. Just this weekend, I was baking in my room in california at over 40 degree celcius becuase I can not even afford to have a place with AC. Not everyone have their parents to go back to when they can not pay their bills like you . I am applying for medical school and obviously college student can not have a 9-5 job like most everyone. of course people cheap like you would say lets ban tipping. guess what would happen? the price of your food would increase at least 15% b/c no one will take the job without tips

2007-09-06 19:14:10 · update #5

and yes i make sure i tip people good even though i am not rich. i believe what goes around comes around. even though if they messed up the order i would still tip becuase it could have been the kitchen's fault.

2007-09-06 19:15:52 · update #6

29 answers

I really hate it, too. I am in the same boat as you, full time college student and server. It's hard to wait on people who don't like the tipping system and they take it out on us, but what can we do? Blah blah we can always find another job, but how many other jobs offer the flexible hours restaurants do that are needed for us full time students? Not too many. I just look at it this way: this is just my job, not my career. I am taking away knowledge from this experience knowing what it's like to work with the public will make me a more polite, appreciative person. People who don't tip are jerks (unless they obviously got bad service than of course do not feel obligated to tip) but karma will come back to them.

2007-08-30 19:44:50 · answer #1 · answered by Anonymous · 2 3

First of all...find another job. There are many waitress jobs out there and I don't think what the owner does is fair. Obviously it is a business for them to make money and you are expendible. Sorry for being blunt, but it's true and the owners know it.
As far as tips go, if I am a diner or a restaurant with full service, I base my tip on how efficient and nice my waiter/waitress is and how attentive. I know that isn't easy to be too attentive when you are so busy with so many. I think it is unfair for me to get terrible service from one waitress and give her 15-20 per cent tip and give the same for a good waitress. I base my tip on my service and the attention and friendliness. My tip will reflect that. As far as credit cards go...this is a plastic society and they probably do have a charge to process the payment, but what is included in the entire amount should be shared by the workers.
I have been to buffets and Oriental restaurants where I get my own food and they bring the drinks and silverware only. I don't place that service on the same level as full service. Personally, I resent that. I'd rather get my own drink and just pay the going price to dine there. The same buffet owned by other people never charged a tip..but we got everything for ourselves. Therefore I owe them nothing more.
At a full service dining place I pay the 15-20 % unless I have poor service. Then I pay less because why should a bad waitress get the same tip as a good one? One thing I do understand is that many times it isn't the waitresses fault if the cook takes so long. I wouldn't fault her or him for that. I wouldn't want to be a waitress as it is hard work. I commend you for that! I also don''t blame a waitress if the food is not good. That's on the chef. I will tell the waitress about the food and they usually bring me somehting else or take it off the bill if I don't have time to wait and the food is very bad. I also believe that a waitress should make more money...at least the minimum wage and the tip! That should be the law as your aren't slave labor. Pick yourself up, hold your head up high, give them notice and quit. Either find a different line of work or find someone who is fairer. Good luck on your endeavours. I am quite sure that another establishment would appreciate you more. Oh yea....I don't hate anyone. :-)

2007-09-07 18:18:12 · answer #2 · answered by Anonymous · 2 0

You need to change jobs. I've never heard of not getting paid overtime beyond your 8 hour shift. Taking the credit card fee from your tip seems like something the owner should not do unless it was a condition agreed upon your hire. And if the chef is the owner, generally the owner doesn't not keep the tip. The owner makes his/her profit from the business. Bad practice by the owner of your restaurant. Not taking care of his employees well at all.

Tips are optional gratuities for exceptional service. You really can't expect people to always tip you the way you want. If people think they ordered a drink and you brought it, you did your job that you get paid for.

Many people are terrible tippers. I was a waitress at one time, so I am sensitive to tipping and always try to be fair. Even if the bus-boy(don't know if that's the right term) is more attentive than the waiter/waitress, we'll give the tip to him/her directly instead of leaving it for the waiter/waitress we saw twice the whole time. I'll also leave no tip if the service was exceptionally bad. I won't leave a bad tip because I don't want the person to misunderstand - I'm not a bad tipper. I leave a good tip or on very, extremely rare occasions, no tip.

I've been embarrassed to be out to eat with people that are bad tippers. So I know there are many out there. People aren't so generous with their money if it's not a charge on the bill. Are you a good tipper? You work hard for your money. Do you tip 20% or remember to tip the person that brought you a drink and not the main course?

2007-09-05 20:59:57 · answer #3 · answered by Treece 3 · 2 0

I don't HATE people who don't tip. (If I hated people who didn't tip, I'd have to hate my own grandparents.) However, I do feel that perhaps they don't understand or care to understand the situation of their server. Or (like my grandparents) they think that tipping is a form of extortion.

I understand where you're coming from. One of my grandmothers (not the one who doesn't tip) and my mother worked as restaurant servers when they were younger. I've been taught to tip generously ever since I was a small child. And I never, ever write in a tip because most of the time, the server never sees that money. I don't even leave it on the table--I hand it to the person and say, "Thank you for doing such a wonderful job!"

You should be getting paid overtime and the owner should not be digging into your tips for the credit card fees. Even if what he's doing is legal, it's very unethical.

However, I don't think what he's doing is legal. But I can't say for sure; I'm not a lawyer. It certainly wouldn't hurt to check with the Labor Board for your state.

Perhaps you should have a talk with him and be prepared to find another job. Let him find someone else put up with him and his stinginess.

2007-08-30 23:06:17 · answer #4 · answered by Avie 7 · 3 0

NO NO NO!! I do not believe in tipping! Just cause YOU think you have it hard earning your $7.50 salary doesn't mean others have to be penalized!!!? Wut if your customer was a homeless, or was also a burger king customer from another restaurant making the same salary..should he tip you!?? He can use the same argument.."oh i'm a poor broke college student".

A customer walks in and buys food and pays the price that the restaurant is ASKING for...non-negotiable! Therefore, I pay for what i get, you get your money and the buck stops there. The SERVERS and waiters/waitresses are PAID to do THEIR JOB. It is IN THEIR JOB DESCRIPTION... IT IS what YOU"RE paid to do... if you got a problem with people not tipping, then there ARE PLENTY of minimum wage jobs out there...go work at WALMART then, then you can stop complaining!!! You don't even have to work at walmart... work at McDonalds!! Don't need to walk around as much, right?!?!?!

And finally, tipping isn't even required...there is no sign posted saying all customers must tip... If that was the case, then it is understandable. But this is America.. it is everybody for themselves... I do agree it IS extortion... LEGALLY speaking, the customer at no time agreed to pay such fee prior to ordering the food... if a SIGN was posted, then that is understandable.

LIFE is all ABOUT choices.. nobody forced anyone to be who you are. America is about opportunity. You choose what you want to be. Hell, DID YOU KNOW, you can be a COP and make $65,000 a year in California... all you need, is a high school diploma!!! Now why don't you go do that and quit your whining?!?!?

on a side note, I am in my early 20s...with an engineering job now. I had jobs at Panda Express and GNC when I was younger before i graduated college... all were paying $7-8. BUT DID I COMPLAIN for the 2 years i was working for them?!!? NO!! BECAUSE that WAS MY CHOICE...to accept the JOB offer and the JOB description that they hired me to do....

2007-09-06 16:50:44 · answer #5 · answered by sdfsd a 1 · 3 2

i tip on the service i get.........BUT I really hate the credit card thing, and in fact make a point of giving the server my tip NOT on the credit card, for just that reason [or in other places the server does not get the tip till it has cleared and in the restuarnat account, which can be a few days] so even if I pay using my card I will find the person and give her / him cash in their hand, the owner or what ever can suck up the charge not the poor sod running around doing all the work.

Hang in there, things will get better and to be honest, just do the job well and the tips should happen, like you said this is not a career path for you.

2007-08-30 19:50:14 · answer #6 · answered by candy g 7 · 3 0

Mate, I feel for you. Australians are the worst tippers in the world (or so I am told), only because we have a culture of not tipping because we assume that people are being paid a good wage for the job they do. It sounds like your boss is a real greedy sucker to boot. Wouldn/t happen over here - all the staff would walk out. But I am aware that in America staff are treated like third rate citizens - hard to believe really considering how Bush is always saying how well he has done by the 'majority' of workers in the country - though of course that doesn/t count EVERY state - but having said that, if your industrial relations laws were better or/at least had some foundation in a proper wage for the time and effort you put into your job, then things wouldn/t get to this. It's too easy to say "get another job" - because even over here that is not the case - and though I sympathise with your plight - I also realise that if I had to tip everyone that I came into contact with in the hospitality industry I wouldn't be able to afford it. I wish you well and hopefully by the end of your college years you will be able to tip the person at the other end of your night out - or even better - the wages will reflect the work and effort that is put into the job description! Good Luck!

2007-08-30 19:49:23 · answer #7 · answered by Anonymous · 3 1

I would go and work somewhere else. Waiting on people is a very hard job I always tip at least 20% It makes me mad that the owner is taking tips away from you! He didn't wait on me, so he doesn't deserve my tip :) people that help you like the cook or the person that clears the tables, I can see spliting tips with them but not the owner. Unfortunatly people will do whatever they can get away with. Find another job and then when you quit tell the owner why. Maybe he will stop doing that so he can keep servers.

2007-09-07 14:44:00 · answer #8 · answered by Crazy Train 2 · 3 0

I am a former Food Service Manager, and there are times that I do not tip, but most of the time I tip quite well. The reason for me not to tip is if the service rates low. If your tips are not where you wnt them to be may I suggest you talk to one of your Management team and ask they for pointers that may improve your service skills. Also I noted that you are in a college town, that could be part of it. College students have little money and those that work in other jobs do not realize just how critical to YOU the tips are, and even if they did many of them are in the same boat as you trying to survive. From the comment that the owner takes half your tips it sounds like you might do well to find a different restaurant, you might also talk to someone in the legal profession, I think he may be breaking the law in doing that.

2007-09-04 15:10:23 · answer #9 · answered by cowboy_christian_fellowship 4 · 2 0

Hate is a strong word for how I feel about people who don't tip servers.

However, I believe strongly that servers should receive a fair tip that is based on the level of service they provide.

The things I take into consideration when I decide on my tip are:

If the restaurant is horribly busy and it just isn't possible for the server to provide me with good service, I blame the restaurant and still tip the server if s/he is doing their best.

I do not penalize the server for the taste of the food or a delay in receiving my order.

Generally, my base point is 12%. I add on to that when the server has a pleasant attitude, seems geniuely interested in my needs, checks back with me one time to make sure I have everything I need and an additional plus if the server checks a second time to refill drinks etc.

If my order is wrong, that negatively effects my tip. I know the kitchen may have messed up the order but the server should check it before bringing it to me.

It negatively effects my order, If, when the server checks back with me, I ask for two things (i.e. cream for my coffee and extra napkins) and s/he returns with one item and I have to remember them and wait for the second item.

With all that said, it would take some really, really horrible service for me not to tip at least 12%.

2007-09-04 22:33:19 · answer #10 · answered by ALR 5 · 2 1

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