They force me to open a privacy assist and csi extra cash by phone, i told them im not interested and they still keep on talking and they told me to say "yes" and i said "yes" and they told me "congratulation" and i will recieve a mail,and after a week i check my online banking i saw a $25 and $19 fee and i haven`t recieve a mail yet.so i called them and i told them i want to cancel it, im having a hard time just to cancel it cause they still trying to persuading me.and now its been a month i check my online banking again and i saw that they haven`t cancel the privacy and csi extra. What should i do?
2007-08-30 12:55:40 · 2 answers · asked by Anonymous in Business & Finance ➔ Credit
They told you to say and and you did???
Send a letter, requesting both services be cancelled and request written verification that they have been cancelled.
In the future, don't banter with those telemarketers. Just say "no thank you" and hang up.
2007-08-30 13:14:20 · answer #1 · answered by bdancer222 7 · 2⤊ 0⤋
The first thing that you want to do is go into your local branch in person. Banks tend to respond quicker when they have someone physically there making a fuss in front of their other customers. If you do not recieve the answers that you want from the first person then ask for a supervisor. If they say the supervisor is out then ask for the person in charge at that time. The higher you go the more likely they will meet your demands quickly just to get you out of their face. Just be sure to be to the point about what you do and don't want.
2007-08-30 13:17:03 · answer #2 · answered by cindy l 1 · 0⤊ 0⤋