home depot really that bad?

Question

it seems like alot of people have trouble with home depot when they are hired to do instillation jobs. i mentioned some remodeling i was thinking about doing and immediatly my dad said dont go to home depot!! what were peoples experiences with them..good or bad!! thanks

Answer 1

I worked for Home Depot as a sales specialist for 2 years of my life in the Decor and Flooring departments, which both departments offered installation services. My advice to you, because all Home Depot employees are vigorously trained specifically in their field, make sure you do the proper work before-hand. Take accurate measurements of your space, get an idea of what you are looking for, and ASK QUESTIONS. Not every Home Depot employee has the time to sit down for hours on end and explain every detail to you. They try their best, but sometimes a few things are missed and if you don't read your paperwork after purchasing an installation it's very unlikely to get a refund. There is alot of fine print on any installation contract and if you don't read it, then that is pure ignorance. And if you feel uncomfortable around an installer in any way...contact your sales associate to re-schedule the install with a different group of installers.

Answer 2

MINE WAS VERY BAD!

we needed new carpet, so we went to home depot because there werent any other home improvement stores in our area. we have tile floors up next to the carpeting, and they were using a crow bar to remove the carpet next to the tile, needless to say, they didnt hurt the tile, but they did ruin our subflooring, we had to get it fixed before they could even install the carpeting, and then, the workers were all mexican, (from mexico) and they didnt speak a word of english, and they kept talking to eachother and mumbling, and everything, and there wasnt a translator. we all had the feeling that they were illegals, the carpeting ruined our kick moulding, scraped the paint off, broke pieces, and they put numerous dents in the walls, larger than my fist. the end product was horrible! the seams were 12 feet apart, and you could tell exactally where they were, the seams were raised stiff bumps in the carpet, they felt like someone had left a tool or something under it, we called the carpet manager to come out, (american btw) and he looked it over, and said it was by far the best job home depot had ever done! i was very appalled. we called another company, and they came out to do an estimate on how much it would cost do fix the seams, the walls, and the kick moulding, home depot would not pay for any of it, so we ended up paying for it, and now, 3 years later, we're so fed up, the carpet has matted, and changed color, in places, and is so rough. its amazing. we never, ever shop at home depot. shortly after our ordeal with home depot, lowes moved in down the road, so much better quality, we shop with them now, and all my family members have applauded in the quality of their US citizen workers, how friendly they are, and how much better of a job they do.

we havnt replaced our carpet yet, were still saving up for new. and we will definetly go with lowes, and you should too.

Answer 3

Wow! I'm in Puerto Vallarta and we are getting our first-and- long-awaited Home Depot here. I've noticed that one of the gripes is with the illegals. I guess we wont have that problem! Also, most Mexicans are not familiar with carpet flooring. They can do tile on cement great. But I agree. Home Depot, along with Walmart are cheap-skates for paying well, and it shows here in our Walmart Supercenter. The place is always jammed up with pallets of unloaded merchandise, while the employees consider their jobs as one big social event. Gees! See what you've done? Don't get me started!

Answer 4

We had basement carpet measured and installed in our last house prior to selling. All were done by Home Depot. The people who measured were very efficient and the guys that installed were as well. They were all quite professional. We had a harder time just trying to set up a date for the install actually. You should have a job quoted out by at least 3 contractors just to make sure you are comfortable with whom you are working.

Answer 5

I can't even begin to tell you how many jobs our company got to remediate work done by Home Depot's sub-contractors. Don't even ask about what a farce their stores have become: 1 cashier and the 'self-checkout' aisle open, a dozen people waiting to hand over their money and waiting for a half hour...no way to run a business. I blame the managers and the ownership. At least in parts of California we have "OSH" for supplies. H.D.'s big draw is lots of lumber and building supplies and not much else in terms of service. They could make twice as much money if they were run better. In this case, bigger is NOT better.

Answer 6

I recently had two experiences with Home Depot Installation Services. Only problem I had with one of them was that I ordered the doors on line and kinda wish I had just went to the store to begin with. Other than that, everything was fine.

Answer 7

In our West Texas city of 100,000, they are the ones most people go to for repairs, remodelling, answers to building problems, and etc. I image it depends on what part of the country you are from. Texas doesn't have the union here.

Home Depot and two Super Center WalMart stores are housed in three very large buildings here. You almost need a golf cart to get around in them. They do have electric scooters for seniors and the handicapped customers. All three stores are spotlessly clean and shiny.

Answer 8

When it comes to home repairs and remodeling, ask around... talk to your friends and see who they have used.

You may save money with Home Depot, but you get what you pay for... and in matters of house and home its better to invest the extra dollars on a good contractor who wont leave you in the dark - its your home, after all.

I found a website that tells you what questions to ask your contractor, this might help too: http://www.renovatorsplace.com/dsp_articles.cfm?l_article_id=126

Answer 9

I had a kitchen designed & installed and its ace. Also I had them instal wwod blinds throughout my house and they were ace to. You have to know what you want, alot of people go in with a picture in their head of what they want but just can't convey that to the person in the store. At the end of the day they are cheaper than going to a specialist kitchen or blind contractor, so you have to do a bit more of the work yourself, ie FULLY explain what you want, I drew my kitchen for them, as childish as it looked, they were exactly sure of what I wanted! Check they have understood your requirements by getting them to explain back to you. On the contract write as much as you possibly can so that there is no ambiguity whatsoever.

Answer 10

my dad exclusively used home depot for everything.

thye are very good in my experience.....but i havent really ever seen their work, usually we would buy the stuff we needed and do it our selves.

nevertheless i think their pretty good, ive been going there with my dad since i was like 6