Is it legal for a manufacturer to not have a functional part before 7 years of the part being produced? Meaning, say you ordered a TV a few years ago from Sony, Well, the knob broke, so you call Sony and ask them to send you a new knob and they say they don't make it anymore, but it's only been a year. Is this legal?
2007-08-29 07:42:30 · 4 answers · asked by Tiffy 2 in Consumer Electronics ➔ Other - Electronics
Yes, it's legal -- it isn't a car (where you must have that kind of inventory). And which is it really -- "a few years" or "only...a year"? A knob probably wouldn't be considered critical, anyway. A certain headlight model might be the only one that fits a particular car, so it would be critical, but there are many knob manufacturers and retailers that could have one that could do the job mechanically (just not aesthetically).
Just take the old knob pieces to Radio Shack or Fry's (or maybe even Circuit City or Best Buy) and find a replacement. If they don't have one in stock, they can probably order one. It may not look as cool as the Sony one, but you can still have it work (assuming it's the knob, and not the thing it turns, that's broken).
Isn't that what you really want -- for it to work again -- or were you and your lawyer hoping to win a Lawsuit Lottery from Sony?
2007-08-29 10:58:29 · answer #1 · answered by sd_ducksoup 6 · 0⤊ 0⤋
Read in your owners manual...surely they have a disclaimer about their responsibility. Take the TV to a repair shop, set it on the counter, ask if they have any knobs that fit. When I repaired TVs years back I had every knob imaginable because of junked TVs.
2007-08-29 14:51:18 · answer #2 · answered by peterngoodwin 6 · 0⤊ 0⤋
as most electronics are becoming more 'solid state' (fewer replacable parts), i have also found that parts are difficult (if not impossible). as far as i know, there is no law that determines that a company has to make the parts in the first place, let alone for any specified amount of time. that's one of the reasons that most warranties are for "repair or replacement", because for them, it is often cheaper to replace than to produce/maintain storage for parts...
you may want to try talking to some local/regional sony distributers... even though they don't make it any more, there may be one "laying around"...
2007-08-29 14:54:24 · answer #3 · answered by kinn2him 3 · 0⤊ 0⤋
1-800-sony-parts used to work. they stock parts for 10 years.
2007-08-29 22:22:49 · answer #4 · answered by digitalmuskogee 2 · 0⤊ 0⤋