can anybody tell me all the possible questions and answers for a customer service job interview?

Question

i am going tomorrow for an interview for a customer service /technical support job , and i know that she is gonna ask me about the best criteria should be in a customer services agent so any body can help me with that and suggest any other possible questions and answer it
thx a lot =D

Answer 1

How do you handle a dispute

Can you remain calm

There will be some technical questions but I am sure you cna answer them if you have been selected to interview.

How would you handle and escalted call. The asnwer is to compromise with the customer and show empthy to keep control of the call itself.

Are you proactive.


Are you often late and take sick days. These are important in call centers. So say no to both.

good luck to you

Answer 2

There are really two basic types of job interviews.

1. Behavioral interview;

A common type of job interview in the modern workplace is the behavioral interview or behavioral event interview. In this sort of interview, the interviewers tend to ask questions about general situations, with the candidate asked to describe how they did or would handle a specific problem.

A bad hiring decision nowadays can be immensely expensive for an organisation – cost of the hire, training costs, severance pay, loss of productivity, impact on morale, cost of re-hiring, etc. (Gallup international place the cost of a bad hire as being 3.2 times the individual's salary).

Structured selection techniques have a better track record of identifying the soundest candidate than the old style 'biographical' interview.

Typical behavioural interview questions:

"Describe a time you had to work with someone you didn't like."

"Tell me about a time when you had to stick by a decision you had made, even though it made you very unpopular."

"How would you handle a boss you suspected of performing unethical actions?"

"Would you describe yourself as an innovative person? Give us an example of something particularly innovative that you have done that made a difference in the workplace."

"What was the last time you were late with a project?"

The goal of the interview is to assess the candidate's ability to respond to the sorts of situations that the job may present them with.

The questions asked will therefore be based on the job description, the performance indicators, the skills/personal qualities required and the interviewer's knowledge of operating in the role.

Questioning will either be hypothetical (‘how would you deal with situation X?’) or based on historical examples from your current or previous experience (‘when situation X arose, how did you deal with it?’).

Either way, the interviewer is interested in

a) the thought process used

b) the values of the candidate and the outcome of the situation.

2. Stress interview;

Stress interviews are still in common use. One type of stress interview is where the employer uses a succession of interviewers (one at a time or en masse) whose mission is to intimidate the candidate and keep him/her off-balance.

The ostensible purpose of this interview: to find out how the candidate handles stress. Stress interviews might involve testing applicant's behavior in a busy environment.

Questions about handling work overload, dealing with multiple projects and handling conflict are typical.

Another type of stress interview may involve only a single interviewer who behaves in an uninterested or hostile style. For example, the interviewer may not give eye contact, may roll their eyes or sigh at the candidate's answers, interrupt, turn his back, take phone calls during the interview, and ask questions in a demeaning or challenging style.

The goal is to assess how the interviewee handles pressure or to purposely evoke emotional responses. This technique was also used in research protocols studying

Stress and Type A (coronary-prone) Behavior because it would evoke hostility and even changes in blood pressure and heart-rate in study subjects. The key to success for the candidate is to de-personalise the process.

The interviewer is acting a role, deliberately and calculatedly trying to 'rattle the cage.' Once the candidate realizes that there is nothing personal behind the interviewer's approach, it is easier to handle the questions with aplomb.

Example stress interview questions:

Sticky situation: "If you caught a colleague cheating on his expenses, what would you do?"

Putting you on the spot: "How do you feel this interview is going?"

Popping the balloon: "(deep sigh) Well, if that's the best answer you can give ... (shakes head) Okay, what about this one ...?"

Oddball question: "What would you change about the design of the hockey stick?"

Doubting your veracity: "I don't feel like we're getting to the heart of the matter here. Start again - tell me what really makes you tick."

Candidates may also be asked to deliver a presentation as part of the selection process. The 'Platform Test' method involves having the candidate make a presentation to both the selection panel and their competitors for the job. This is obviously highly stressful and is therefore useful as a predictor of how the candidate will perform under similar circumstances on the job.

Academic, Training, Airline, Legal and Teaching selection processes frequently involve presentations of this sort.

There is a lot of information on job interviews on the internet, and I would urge you to take some time researching this subject.

Here are some places to get you going in the right direction

http://en.wikipedia.org/wiki/Job_interview#Behavioral_interview
http://myjobtips.blogspot.com/
http://www.udel.edu/CSC/InterviewPrep.pdf

Answer 3

-Tell me about yourself
-what is your greatest strength/weakness?
-How do you handle and irate customer?
-How do you handle stress?
-How are you at sales?
-Why do you want to work here?

These are pretty basic, in a behavioral type interview the questions will be much more specific and will require specific answers. Be ready to tell about specific times when you assisted upset customers, led or woked with a team of others, achieved a personal/work related goal, were faced with a challenge, etc... The qustions will sound like this:

"Tell me about a time when you had to handle an irate customer."

"Tell me about a time when you were the best at something."

Just relax and be yourself and you will do fine! Good luck!

Answer 4

Yes, do you have any pierces that would be offensive to the public? Can you speak clear English? Do you use Drugs? Can you pass a drug screen test?

Answer 5

He might give you a certain scenario and see how you will take it up.... a costumer complaining and is very irrate... how do you handle that?

Answer 6

Yeah, I'm gonna know every possible question? Be realistic.