Are airline ticket cancellation penalties contestable?

Question

I bought a ticket on Malaysian Airlines' website for a trip from Melbourne, Australia to Frankfurt, Germany 6 months from now.
The only available flight I saw on their website would have me staying 17 hours at Kuala Lumpur! Since there were no other options on their site I booked it, but then the same day I saw the exact same airline flight on travelocity.com.au but had a wait time of only 3 hours.
I called the airline and asked them to change the date of one of the flights but they couldn't sell it to me saying that they 'provide different ticket options to different third party sellers' and that most likely I would have to cancel my tickets and incur a larger penalty and then buy the ticket from travelocity.

This is for the same airline going through all the same airports but just with an earlier flight cutting down my transit wait. Can I contest the cancellation fee - what options do I have according to Victorian Law? Any help and advice would be greatly appreciated! Thanks.

Answer 1

the problem is that when u buy a ticket you have to read carefully the small print. the tickets are normally non-refundable and if you cancel it you do get a penalty. that's the reason why you should look into all your options before buying a ticket.

Answer 2

Buying an airline ticket has become one of the greatest risks out there! And forget trip insurance, it's robbery! Because it covers nothing except death and hospitalization. Southwest is the best, they are human and willing to work with you. Qatar is the worst. They charged me $350 to cancel my trip to Kathmandu, and I booked it a month before the first earthquake!! Don't buy a plane ticket unless you are 110% sure you will use it. Cancelling has become Legalized theft.

Answer 3

nope you signs a terms and agreement on the pruchase.