why do people when shopping for shoes do this?

Question

they look for some shoes right? you ask them if they need help and they say no. but they still keep looking in the same place and you ask them again and they get a B!TC#Y attitute when they say "I said Im just looking".

now if they have to keep looking then obviously it is important for them to find whatever size they want whether they really plan to buy it or not. otherwise they would move elsewhere. so why do they do this and not accept help when you offer it?

dont get me wrong, I dont give a rats @$$ if they find what they are looking for since I dont work on commision. but if they are struggling and Im just standing around cause they refuse help then it makes me look bad.

Yes i do work at a shoe store and it is customer service.

I swear its not like finding it yourself is gonna make it any cheaper or like if I help its gonna cost anymore.

I meant to say they are looking at the boxes and not the displays. anyone can compare displays, but if they are looking at the box, Im pretty sure they want some freaking size.

Answer 1

ok i remember when a guy walked in, looked up and down at the boxes of shoes, then started to leave. when i asked him what i could help him with, he said he didnt see what he was looking for - god forbid he should ASK, that would be an insult to his manhood - so i said, did you see the shoes on display over here? and right there was the one he wanted, well DUH how the f*ck can you tell just from looking at a stack of boxes. Well that turned the tables on him and I sold him a sh*tload of stuff, served him right, the pr*ck. Women shoppers, on the other hand, just like being b*tchy and c*nty just because they can, because after all its what they're best at, actually its all they're good at, f*cking wh*res. Get the f*ck out of my store, you swine, i dont need your f*cking money!!!

Answer 2

I buy a lot of shoes, and I almost always decline assistance from the salesperson, but I always appreciate the fact that they cared enough to ask. It's hard to explain, but I really do enjoy just looking at the shoes. They're like an art form to me, and I like to take in the colors, the shapes, the heel height, the stitching and the type of material. Also, I pick up every single shoe so I can feel how heavy it is and look at the stitching up close. It takes forever for me to finally select a shoe I want to try on, so when I tell the salesperson I'm just looking, I'm not being ungrateful or rude. I really am just looking. It takes me at least a half an hour to graduate to the "Can you help me find this shoe, please" stage. I think a lot of women shop for shoes this way. Please be patient with us. We are intoxicated by the shoe shopping experience, and we aren't always thinking clearly. I hope this helps you feel a little better. You can print this answer and hand it to your boss if he/she gives you a hard time for not helping the customers.

Answer 3

I can't go with =) However, if you hate shoe SHOPS, there are several great websites you can order shoes from. I've listed one below that I really like, and the best part about it is free returns (including shipping) if you don't like it. You can do a search on Yahoo! or Google for shoes and find several other sites.

Answer 4

You may want to help because you are "looking bad" at work but you looking for their size on the shoe box is something they are fully capable of doing.I know when I shop for shoes and someone asks me if I need help and I say yes and they begin to do the exact same thing I was alreadt doing I'd be thinking whats the point? Now if I really cannot find it then I'd ask someone but other than that if I dont NEED help I'd just rather the sales associate go away and let me shop. Not being rude just my opinion

Answer 5

Sometimes they aren't really looking at the size. They are looking for descriptions of the shoes. They may just be passing some time. They may just be trying to get away from someone in another aisle who is annoying.

And when you got some jerk with an attitude asking to help you -- and you have to find a size that is embarrassing to you -- and they won't leave you alone and take a hint that you don't want their help -- it is really irritating.

So just leave them alone.

Answer 6

It's a defense mechanism. Of course people don't like salespersons hovering around. I have been in sales for a long time. I always know that people 'are just looking'- instead I would always give my name, and if they need assitance, I am available- or you can ask if they need any information. That relieves the pressure to the client and they are more apt to open up and ask for help. OR- someone people may just be looking if they don't have any money to buy the item- just dreaming. I do that when I go to the Ferrari dealer ;)

Answer 7

Dude, if they don't want help, they really don't want help. Maybe it's not size "everyone" is fixating on, but rather trying to decide if they like certain style or anything else. People really aren't as stupid as you seem to think and if they need your help after refusing it the first time offered, they'll ask for it. It can't possibly make you look bad if the customer just doesn't want help. Standing there waiting and pestering your customers will.

Answer 8

I am one shoe shopper that does not want anybody trailing me around because it takes time for me to pick the one I like. I do not want to be pressured to buy something. So this I say to you, please do not take it personally. It has nothing to do with you at all. If I need help, I am not shy to ask for help. The best you can do is give customers like me some space, when we have decided what we want then we will ask for help. Next time, I decline the help, what do you suggest I say aside from "I am fine, thank you" so that the salesman/lady won't be offended?

Answer 9

Because by now we feel you are pushing a sell while we are still browsing, possibly like 2 pair and running which one we would rather have thru our heads, This takes concentration and someone watching me go thru the gauntlet of choice irritates. Possibly approach with a more customer service attitude like a comment "If you need any help please feel free to ask", and walk away. I gaurantee you if they are buying the will acknowledge you once they are. and if you have management, explain to them you get a more positive response off a more laxed approach. they have been where you are and should fully understand.

Answer 10

They like to browse first and don't like sales assistants that jump on them as soon as they pick something up they would rather find someone after they have chosen what they want. Some just want to look at styles not purchase and you should care about customers wants, otherwise you have the wrong attitude to selling completely.