i sold an item on ebay and the person is not happy with it, it was a dvd boxset in used condition and i stated this before she bought it, they did have scratches on the discs but still worked as i checked before i sold which i also stated now the customer is kicking up fuss even and threatening negative feedback becuase of the scratches, even though it was all mentioned before she bid what can i do to resolve this problem? has anyone had this type of problem?
shes a new buyer also
2007-08-22 22:12:55 · 17 answers · asked by mizzmamma 5 in Business & Finance ➔ Small Business
when i checked the boxset there were 2 discs that were scratched badly but worked all the same which i stated and the rest looked fine to me she is saying that there all badly scratched, im not a dishonest person and she's reallly getting me down cause i enjoy ebay
2007-08-22 22:26:02 · update #1
Hello aMzIeBaBy,
If you have not already given this buyer feedback, wait and see what they give you.
As has been suggested, if you get negative feedback, complain to Ebay and also reply to that feedback and let everyone know that if the buyer had read your description of the item they would have know what condition the boxset was in.
May I suggest you look through the 'Help' section of Ebay and refresh your memory on how to complain.
If you have already provided your feedback, you will still be able to reply to the buyers feedback for you.
Unfortunately there are always people on Ebay as well as everywhere else who are never satisfied and are constant complainers.
Good luck
Poseidon
2007-08-22 22:29:53 · answer #1 · answered by Poseidon 7 · 0⤊ 0⤋
report her to eBay for harassment. They will check the listing and see if everything was stated correctly. Or send her an email which shows what was said on your listing. Copy it from the page so she can't say you have changed it. Let her leave negative feedback. very few people pay attention to it plus you can add a note stating that it was advised in the listing about the condition. Then leave negative feedback saying what an awful customer she is.
2007-08-22 22:20:24 · answer #2 · answered by Stacey 3 · 0⤊ 0⤋
I am a certified eBay consultant and would like to offer you the benefit of my experience in situations like this. If you used a brand name in your eBay listing when describing the handbag then it is fair for the buyer to assume that it is genuine, even if you don't specifically use the word 'Genuine' in your description. In this case, if the buyer can prove that it's not genuine, he has a right to return it you you for a full refund (you have a legal obligation to accept his refund as the product you sold was not as described). As an eBayer, I would recommend making the buyer aware of this option in good faith. If the buyer cannot prove that it's a fake, you do not have an obligation to accept a return but I would still recommend you do so, to ensure you get positive feedback for dealing with the mistake professionally. You never know, if you get it back you can relist it on eBay with a more accurate description and, if it is genuine, you may even get more money for it next time around! Good luck!
2016-05-20 22:26:54 · answer #3 · answered by ? 3 · 0⤊ 0⤋
If the scratches were mentioned in the listing then you don't have to do anything. Keep the emails threatening negative feedback as evidence. They can get their account suspended for that alone.
Take the negative. Sort it afterwards. Move on. There are too many idiots on eBay to worry about everything.
2007-08-22 22:18:15 · answer #4 · answered by ? 7 · 1⤊ 0⤋
So long as you indicated the condition then the buyer has bought them as described and cannot complain. If they leave negative feedback you can raise it with Ebay tribunals and they will look into it. Best option is to agree with the customer to both give neutral feedback. If they give you negative, then you should give it back also.
2007-08-22 22:18:41 · answer #5 · answered by bigman2ab 2 · 1⤊ 0⤋
speak to ebay. There is a disputes team there that can deal with it. You can also reply to any feedback left on your page so that people can see what the issue is.
If she leaves negitive saying about scratches. Just reply by saying it was clearly noted on page. Also contact ebay to have the negitive feedback removed. this will then not count towards your feedback score
2007-08-22 22:20:35 · answer #6 · answered by Anonymous · 0⤊ 0⤋
I hate people like this on ebay. Ive got someone asking me for a refund on something because it doesnt work properly,funnily enough it was fine when i sent it(and it was sent in protective packaging) People are always after something for nothing-thats just the way this country is nowadays.
Let her leave you negative-you can put a comment under it to explain it to future customers
2007-08-22 22:22:47 · answer #7 · answered by MJ77 3 · 0⤊ 0⤋
If she gives you negative feedback just leave a comment explaining why the customer is thick as s h i t.
You gave details on the item and shes trying to get some money back, happened to me!!
2007-08-22 22:17:27 · answer #8 · answered by Katie 5 · 0⤊ 0⤋
Report it to ebay.
They will see from your listing that you mentioned the scratches.
She is a new customer and other users will see that. If you really want to keep the peace give her the money back, but make sure you leave her a c**p feedback!
2007-08-22 22:31:09 · answer #9 · answered by Anonymous · 0⤊ 0⤋
If what you sold matches your description, hand it over to eBays dispute centre. They will look at both parties views and will decide in your favour. If you get a neg after that, ask eBay to remove it and they will.
But first, neg your customer back to the stone age for not reading the listing properly...
EDIT. 'Looking fine to you' is good enough. Everyones version of 'fine' will differ. If they worked as you say, you dont have a problem.
'piggy' stop shouting !
2007-08-22 22:26:07 · answer #10 · answered by Ring of Uranus 5 · 0⤊ 1⤋