There are tons of websites where you can complain about hotels, airlines, restaurants, etc. What about one where we as the workers can complain about the worst customers. Sometimes you get people that are just the absolute worst!!!
2007-08-19
06:56:48
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4 answers
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asked by
Autobot/Decepticon
2
in
Society & Culture
➔ Etiquette
To the guy that said that we don't receive enough training, this rant is for you.
I have worked in customer service for 11 years. I have received some of the best training that the industry has to offer. I have trained an entire property in customer service. So don't give me some BS about not being trained.
When a guest flat out lies, with complete disregard to what may happen to the employee just to get some stupid compensation, that disgusts me.
When a guest says that it took 30 minutes to get checked in, that they had to yell for someone to come out and help and that the people out there didn't care, just so they get a comp night? Then, when the security tapes are checked and you can CLEARLY see that they were CHECKED IN in less than 5 minutes! If it weren't for the tapes, those employees may have been fired, but did the people care about that??
I know about smiling and taking it while taking care of the guest. My question was were I could vent, cause the crap I see is sad.
2007-08-20
13:55:55 ·
update #1