Why doesn't restaurant mgt teach servers manners?

Question

If someone in the food services industry can answer.
Why doesn't resturant management teach waiters that it is rude to clear a plate of someone who has finished eating while others at the table are still dining?

It is okay to clear at Mc D's or Carls Jr. But not at a better establishment.

Answer 1

There are a lot of rude people who work in service industries. Why, for example, do they not say "I'm sorry but we're closed," and instead just say "we're closed ... we're open such and such time"?

I think a lot of people working in service industries are not that educated and would have better jobs if they had better people skills.

I worked in a service industry (in a car rental place) and did have to take an online class on customer service. In all honesty, I thought some of what they taught was rude. One thing that makes me so mad that they teach is to not say "no" but just say an alternative. So when someone says, "do you have any Chevrolets to rent?" You have to say, "We have Fords." I would want to punch someone who won't give me a direct answer.

- Another dude in NorCal

Answer 2

It all depends. Some places are high turnover, and this is a subtle reminder that they want the table for someone else. It can also be easier for the bus staff so they do not have to clear an entire table later on.

As for service, you do get what you pay for. If the servers are paid little and the clientele does not tip, they have no real incentive to be polite and attentive.

Most people in this country want the trucker platter for six dollars or less. If this is what you are accustomed to, don't expect great service. Higher-end places charge more, but generally place more emphasis on manners and service.

Answer 3

Two things.

that clearing off the plate of someone that has finished before the other have finished theirs is called 'pre-busing' it helps keep the table clear of plates and helps out the bus boys.

That and after working 12 hours or more or even less on your feet and getting paid crap and not enough tips and the most rudest customers in the world and more then likely co-workers that are even more rude you could care less about customer service..

Answer 4

That particular manner has no place in a restaurant.

The wait staff has alot of work to do and they clear the plate in order to give more arm room to the diners. Many customers prefer it like this.

It is also easier to clear one or two plates vs a table full

Answer 5

Speaking as somebody currently residing in the Republic of Poland, DON'T GET ME STARTED!!!

The answer is, customer care for years has gravitated more and more towards DOING lots of different stuff for customers, as though there is the equation: the more we do, the better the service is. The notion of intelligent customer service, being invisible and arranging a pleasant experience for the customer, is dying I suppose

Answer 6

Could it be that it is not rude to clear the plate of someone who has finished eating?

Answer 7

I depends many diners think a cluttered table is rude.

Answer 8

lmao
that costs money
OF COURSE
^_^