Telephone Static?

Question

Okay, so we have the phone, TV and cable all in one deal, from our cable provider, but there is static on the phone. Sometimes it is so bad you cannot hear the other person. So we called the cable guy. He said it was an old line we no longer use, and disconnected it, but there is still static, especially after it rains. What is the problem? Our cable guy cannot find it.

This is especially true after it rains. Anybody got a clue? Our service provider does not. Thanks

We think we found the problem. A different Tech came out and he searched the basement, all our lines were improperly bound together with DUCT TAPE at the entry point. He bound them together the right way, and so far, no more static.

Thanks everybody.

Answer 1

The problem sounds like there is a bad splice in the cable somewere between you and your service provider. When it rains moisture gets into the cable cause all sorts of problem from static, crosstalk(on traditional phone line not sure on broadband), ring once disconects.

My suggestion is to check with ur neighbors and who have the same service and see if they are experiencing the same problems. If they are then its should let the cable people know the problem is in a common splice point for you all. If not then it is most likely the drop cable between your house and the last distribution point.

Hope this helps

Answer 2

Unfortunately, yes. I had a friend I used ta call all the time, especially when it rained. When the weather was good, I would drive up and visit. When it was rainin, I decided to stay home and call. The only problem was, everytime it rained, her fone would be busy. This went on for ages, and FINALLY it was solved by a telephone man. The trouble was in the box right outside the house, where the inside and outside wires met. It was shorting out every time it rained from the water! So... you have to make sure all the old wires are disconnected. If two wires are too close, or if a contact is not made well enuff, there will be static. It's a hassle, but you gotta find the problem and fix it. If you can't, running all new telephone wires is the only way out. That's the best I can do!

~Cindy! :|

P.S. I feel for ya! :"(

Answer 3

you have VoIP, so rain should NOT affect your line, you should not have static, or other troubles related to weather with your voice quality...

unfortunatly cable techs are not phone techs and dont really know how to troubleshoot and repair phone line issues...

the cable tech presumably went to your NID outside of your home and disconnected the wiring going to the telephone pole, however, there may be a splice or defective wire somewhere between the NID and where it enters into your home...

when you have this static, have you tried connecting your phone directly to the phone adapter to see if you still have static? this would eliminate the service, and your phone...

as static is not always able to be found by doing a continuity test for shorts and grounds, you will need a tone generator and probe to properly trace the wire outside your home, so that you can find where water may be getting into your phone wiring..