I have a SONY Bravia 40" LCD. It is 6 mos. old, my 3yr old grandson hit it with a plastic drinking cup.The outside doesn't even have a smuge but the interscreen looks like someone has drawn cracks on it when it is turned on. Was it defective?
Why didn't the outer screen protect it? Sony refused for 48 days to even look at it, they will not cover it neither will my homeowners insurance.Do I have any other options? Are LCD's that fragile?
2007-08-12 15:23:07 · 5 answers · asked by trueblue_410 3 in Consumer Electronics ➔ TVs
Simple answer - yes I am afraid they really are that fragile!
And the larger the TV the more fargile they are - so whilst a 26" might possibly have survived at 40" you simply have no chance whatsoever even it you had hit it with a feather!
One reason why, in our house, I have carefully made a perspex fronted cabinet, behind which the TV sits protected from little fingers and tiny tots tantrums...
2007-08-13 03:57:12 · answer #1 · answered by ? 2 · 0⤊ 0⤋
Maybe the plastic drinking cup was full of water?
In any case, you can't prove if you hit with a cup or drop it on the floor! You caused the damage, so no warranty.
Obviously the TV was in good shape when you bought it, otherwise it would not work at all.
Instead of threatening lawsuits, try to be nice to Sony customer support and get some credit for a new TV. Talk to a supervisor and maybe you can convince them to give you partial credit for a refurbished TV.
2007-08-12 16:17:59 · answer #2 · answered by TV guy 7 · 1⤊ 0⤋
TV tech man is right. I've seen a few lcd with broken screens. They are very fragile and the customer always tells me the barely hit it. Call sony and ask for a tech to come out. If you push the point I've seen them let you upgrade for some more money. Good Luck
2007-08-12 17:55:43 · answer #3 · answered by mike b 2 · 1⤊ 0⤋
guy sucks approximately your television. as a techniques because of the fact the waranty is going, the 365 days is for mechanical faliure, not for neglagence or injury. It sounds to me like the exhibit has too plenty tension positioned on it quicker or later interior the circulate. based on the desription you offered i does not say it incredibly is a temperature situation. Unfortunitly, if the exhibit has been broken (cracking on the liquid crystals is maximum straight forward), there not something which could be performed. Neither Philips nor the save you got it at will do something for you, i wouldn'e even waste some time with them. For the destiny basically recognize that it purely takes approximately 5 lbs of tension to perminitly injury the exhibit on an liquid crystal exhibit television, and storing/transporting them with out perfect precautions isn't recommended.
2016-12-15 13:19:54 · answer #4 · answered by deparvine 4 · 0⤊ 0⤋
YOU are responsible for the cracks in your TV.....
THAT is not a "Protective Screen" on your TV set, it is the Display.
Nowhere in your Instructions does it say it's a Protective screen and it isn't even labled in the Service Literature that way....
Sorry you have a 3 year old kid that likes to BEAT UP TV sets with his plastic cup, and his parents won't do a thing about it....
So don't even waste your time with a lawsuit.....
2007-08-12 16:51:37 · answer #5 · answered by Anonymous · 1⤊ 0⤋