I have a problem with Vista.?

Question

Always when I close word document the word stops:

http://s210.photobucket.com/albums/bb64/oregfiu/?action=view¤t=microsoft_ofice_word_stopped.jpg

Problem details are:

signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 12.0.4518.1014
Application Timestamp: 45428028
Fault Module Name: hpz3r4v2.dll
Fault Module Version: 61.63.247.0
Fault Module Timestamp: 45949947
Exception Code: c0000005
Exception Offset: 00045a98
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 1051

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

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Checking online solution gives this result:

http://s210.photobucket.com/albums/bb64/oregfiu/?action=view¤t=tryingto.recover.jpg

Can you help me? I am just a lamer.

Answer 1

go to this web site:
www.howtogeek.com
type microsoft office in the search box and hit your enter key, next page comes, scroll down till you see where it says detect & repair applications in microsoft office 2007 click it. read that page. it shows where office has a repair program built in to it rather than reinstall.
Book mark this page as you will want to vist often, this guy is adding tips & hints all the time for vista.

hope this helps

Answer 2

hi there

im not sure what exactly is causing the problem but you try and get your hands on a spyware scanner and scan your Pc for any viruses.

In the meantime if you need to work with these documents on a regular basis you could us openoffice just google "open office"

its free and will open nearly most if not all of the same documents that office will and offers the same functions.

I know thats not the solution but run the spyware scanner and use open office in the meantime if you need too.

john

Answer 3

Hint:

-You will have to re-install office Microsoft's suggestion's don't work

-You can also bring it for servicing and if it's under waranty it's free

PS: But try understanding how to figure the problem out yourself! :P

Answer 4

Try reinstalling Office. Something in it may have gotten clobbered.