Why does DELL charge $9.95 to pay your bill online? Dont they like to save paper?Do they hate the environment?

Question

They call it a "Convenience Payment Fee", I call it highway robbery! You can buy online, check your shipping status online, but as soon as you use it to make a payment online they rip you off! I am disgusted as I type on this DELL keyboard. Funny how a company that prides itself on new technology is using such outdated methods. USE YOUR STAMPS AND SEND CHECKS!!!! What a rip

Answer 1

It's another opportunity to make extra profit and many companies are charging for online payments just like they charge for "check by phone". I don't think processing online payments has that much cost. At least not any more than processing mailed in checks.

My bank offers free online banking including bill pay. I think most large banks do the same. I make all payments thru my bank. That way I can schedule payments in advance, even set up automatic recurring payments. Yet I still have complete control and can stop or change payment right up to the day it's sent.

Answer 2

Its because internet banking can be really expensive and they like to charge an arm and a leg.

I guess DELL dont like there customers enough to look after them and yes they do like wasting paper. We get the same newsletter and advertising crap from them every week.

Answer 3

They aren't the only ones who do that. My mortgage company does it, as well. They charge $10. I agree about it being a RIP OFF!!! I am told there is a cost to them. I don't believe it is that much. Most people I pay on line don't charge anything. My mortgage company wanted me to pay on line. I told them "NO THANKS", I will mail it rather than pay the extra fee.

Answer 4

Wow, I never knew that about Dell. What a real ripoff!

Answer 5

greed !!just another way to make more money